Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $80,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Pacific Hospitality Group is a distinguished hospitality company known for its owner/operator approach that emphasizes long-term holds and sustainable growth. Rooted in family values, the company is committed to fostering both investor and team member success by creating enduring value. It is dedicated to enriching people’s lives through memorable experiences, community service, and honoring God in all operations. The company’s core principles include integrity, compliance, value creation, principled entrepreneurship, customer focus, knowledge, change, humility, respect, and fulfillment. This approach ensures a nurturing work environment and a thriving business model focused on responsible growth and meaningful impact.
The role of... Show More
The role of... Show More
Job Requirements
- High school diploma or GED
- Five or more years related front office experience
- One year experience as supervisor or assistant manager
- Excellent customer service skills
- Ability to use accounting software
- Strong communication skills
- Ability to work varying schedules including holidays and weekends
- Professional appearance and demeanor
Job Qualifications
- High school diploma or GED or equivalent combination of education and experience
- Bachelor’s degree in Hospitality Management desired
- Five or more years of related front office experience including at least one year as supervisor or assistant manager
- Ability to lead, mentor, and train staff to exceed guest expectations
- General knowledge of accounting and bookkeeping transactions used in hotels or resorts
- Excellent customer service and communication skills
- Proficiency in using computers with accounting software
- Strong problem-solving skills and ability to remain calm under pressure
- Ability to speak, read, write, and understand English
- Ability to work independently and within a team
- Willingness to work varying schedules including holidays, weekends, and alternate shifts
- Maintains professional appearance and demeanor
Job Duties
- Manages all front office operations including guest service and registration, room inventory and availability, PBX/communications, and bell operations
- Plans department goals and directs team members to achieve results
- Participates in hiring process including interviewing and selecting team members
- Provides training and ensures staff attendance at mandatory meetings
- Monitors and develops team member performance including scheduling, counseling, evaluations, and recognition
- Evaluates customer service and satisfaction trends and implements improvements
- Initiates and implements up-selling techniques to maximize room occupancy and revenue
- Ensures team members have current knowledge of hotel services, facilities, events, pricing, policies, and local area information
- Resolves customer complaints and monitors operational issues to ensure high customer satisfaction
- Adheres to safety policies and OSHA regulations including use of personal protective equipment and hazardous material programs
- Reports unsafe conditions and takes immediate action in emergencies
- Maintains accurate scheduling and attendance records
- Supports emergency call responses and ensures operational coverage
- Monitors and maintains front office systems and equipment
- Analyzes reports on customer satisfaction, occupancy, revenue, and competitive situations
- Approves leave and monitors timecards
- Attends all required meetings
- Performs other duties as assigned by management
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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