
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
The hiring establishment is a reputable hotel known for its commitment to providing exceptional guest experiences and maintaining a high standard of hospitality services. With a strong presence in the hospitality industry, the hotel offers a welcoming and professional environment for both guests and employees. It is dedicated to excellence in service, operational efficiency, and creating memories that encourage repeat visits and customer loyalty. The hotel values its team members and promotes a culture of growth, collaboration, and continuous improvement while maintaining a safe and inclusive workplace.
The role of Front Office Manager is a pivotal position with... Show More
The role of Front Office Manager is a pivotal position with... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field
- Minimum of 3 years relevant experience in front office management
- Proven leadership skills with ability to lead a team
- Strong communication and interpersonal skills
- Proficiency in front office software systems
- Knowledge of safety protocols including OSHA standards
- Ability to handle guest complaints professionally
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- Minimum of 3 years experience in front office supervisory role
- Strong leadership and organizational skills
- Excellent communication and interpersonal abilities
- Proficient in front office management software and hotel systems
- Knowledge of OSHA safety standards and compliance requirements
- Experience in revenue generation and upselling techniques
- Ability to manage multiple tasks and work in a fast paced environment
Job Duties
- Oversees daily front office functions including guest services check-in check-out reservations PBX and bell services
- Sets department goals and directs staff to achieve results while maintaining high standards
- Participates in hiring onboarding and training new team members
- Ensures compliance with HR policies and facilitates ongoing learning and development for all front office staff
- Supervises schedules and evaluates team members
- Provides coaching recognition and corrective feedback to support professional growth and team effectiveness
- Monitors service trends addresses guest concerns promptly and implements improvements to enhance overall guest experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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