Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $19.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Job Description
This opportunity is with a well-established hotel known for its commitment to exceptional guest experiences and high standards of hospitality. The hotel prides itself on creating a welcoming and comfortable environment for every visitor, ensuring that their stay is memorable and enjoyable. With a strong focus on customer service, this hotel operates in a vibrant location where guests have access to a range of amenities and local attractions, making it a popular choice for business and leisure travelers alike. The establishment maintains a professional, friendly atmosphere and fosters a team-oriented culture that supports employee growth and development.
The ... Show More
The ... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in a customer-facing role
- excellent verbal communication skills
- basic computer literacy
- ability to handle cash and billing processes
- physical ability to stand and walk for extended periods
- ability to occasionally lift up to 70 lbs
- visual and auditory acuity
- ability to manage stressful situations calmly
- willingness to work flexible hours including nights, weekends, and holidays
- food handler's certificate if assigned night shifts
- professional appearance and conduct
Job Qualifications
- Previous guest service or customer service experience preferred
- excellent communication and interpersonal skills
- basic math skills for billing and payment processing
- competent with computers and accurate data entry skills
- attention to detail and ability to remain calm under pressure or during emergencies
- fluent in English
- proficiency in a second language is a plus
- ability to work independently and as part of a team
- food handler's certificate may be required for night-shift roles
- flexible schedule including holidays, weekends, and alternate shifts
- maintain a professional appearance and demeanor
Job Duties
- Greet and welcome guests enthusiastically and professionally
- handle guest check-in/check-out including verifying reservations, assigning rooms, issuing key cards and establishing guest credit
- provide information on hotel amenities, services, and local attractions
- anticipate guest needs and offer solutions to enhance their experience
- resolve guest complaints promptly and professionally or escalate to management
- accurately enter guest information, charges, and payments into the property management system
- run daily reports, maintain cash drawers, and ensure accurate billing
- communicate guest requests and special instructions to relevant departments
- maintain knowledge of hotel policies, safety procedures, and emergency protocols including use of PPE and compliance with OSHA and HAZMAT
- report any unusual events, safety hazards, maintenance issues, or thefts to management or security
- assist with concierge services such as dining, entertainment, shopping, and travel recommendations
- answer phones and process reservations accurately for calls and walk-ins
- deliver messages, packages, and supplies to guests
- support night-shift duties including preparing breakfast vouchers, delivering folios, and monitoring property security
- participate in training sessions to maintain and improve knowledge and performance
- collaborate with team members to ensure smooth operations and guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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