Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
The hiring establishment is a hotel that prides itself on delivering exceptional guest experiences through dedicated and professional service. This hotel is committed to creating a warm and welcoming environment, ensuring every guest feels valued from the moment they arrive until their departure. Being part of a vibrant hospitality industry, the hotel operates with a focus on comfort, convenience, and customer satisfaction, striving to exceed guest expectations at every touchpoint. The establishment offers a variety of amenities and services designed to enhance the stay of its guests, including comfortable accommodation, dining options, concierge services, and access to local attractions. Maintaining... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Ability to handle cash and financial transactions accurately
- Good interpersonal skills to interact with guests from diverse backgrounds
- Basic computer proficiency
- Ability to work flexible hours including nights, weekends, and holidays
- Strong communication skills in English
- Ability to handle stressful situations calmly
- Physical ability to stand for extended periods and occasionally lift up to 70 pounds
- Willingness to comply with safety procedures and use personal protective equipment
- Must be punctual and reliable
- Food Handler’s certificate if working night shifts
- Willingness to attend training sessions
- Professional appearance and demeanor.
Job Qualifications
- Guest service or customer service experience desired
- Excellent customer service and communication skills
- Ability to perform basic math skills such as addition, subtraction, multiplication and division
- Basic computer skills to enter data, read, and interpret information
- Attention to detail with problem-solving skills
- Ability to remain calm and alert during busy periods or emergencies
- Proficiency in English, ability to speak, read, write and understand
- Proficiency in another language is a plus
- Ability to work independently and as part of a team
- May require Food Handler’s certificate if assigned to night shift
- Ability to work varying schedules including holidays and weekends
- Completion of all required training
- Maintain clean appearance and professional demeanor.
Job Duties
- Welcomes guests by greeting them in an enthusiastic and professional manner, answering questions and responding to requests
- Registers hotel guest by obtaining or confirming room requirements, verifying preregistration, assigning rooms, obtaining information and signatures, issuing door key cards, and establishing guest credit
- Directs guest to hotel rooms by showing room locations on a hotel map and calling Bellperson
- Effectively deals with internal and external customers to resolve conflicts and collects accurate information
- Maintains hotel records by entering required room and guest account data into systems, performs guest accounting functions, collects hotel revenue, and runs necessary reports
- Maintains accuracy of cash banks, balances funds and provides change
- Resolves guest complaints within the scope of authority and notifies management of any problems
- Notifies management of any issues related to guest complaints, intoxication or disruptive behavior
- Follows all safety policies and procedures including use of Personal Protective Equipment and compliance with the hotel’s Hazardous Material program
- Reports to work as scheduled, on time and on a regular basis
- Provides concierge assistance by offering information about services and amenities and assisting with related reservations
- Receives and processes telephone and walk-in reservations
- Conveys messages and deliveries to guests
- Improves job knowledge by attending training sessions
- Contributes to guest services by welcoming new requests and helping others
- Notifies management of unsafe conditions, maintenance needs or accidents
- Prepares breakfast vouchers and delivers folios when working overnight shifts
- May walk property to identify suspicious activity and contacts appropriate authority as needed.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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