Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Employee Discounts
Life insurance
Job Description
HHM Hotels is a distinguished hotel management company known for its commitment to delivering exceptional guest experiences while upholding sustainability through its EarthView program. Renowned for managing premier properties, HHM Hotels blends industry-leading standards with innovative hospitality practices to create welcoming environments for travelers worldwide. The organization believes firmly in core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which collectively foster a culture of respect, excellence, and continuous improvement among its team members.
The Front Office Director role at HHM Hotels offers a dynamic leadership opportunity within the hospitality... Show More
The Front Office Director role at HHM Hotels offers a dynamic leadership opportunity within the hospitality... Show More
Job Requirements
- Associate or bachelor’s degree preferred
- Intermediate knowledge of overall hotel operations
- Large hotel experience preferred
Job Qualifications
- Proven leadership and management skills
- Strong customer service orientation
- Excellent communication and interpersonal skills
- Ability to analyze financial data and develop budgets
- Skilled in staff recruitment, training, and development
- Knowledge of front office systems and hotel software
- Familiarity with safety and regulatory compliance standards
- Commitment to sustainability initiatives
Job Duties
- Interview, select, train, schedule, coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee front office departments to ensure an optimal level of service and hospitality are provided to hotel guests
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
- Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance
- Monitor all front of the house financial operations and ensure front office compliance with accounting controls and procedures
- Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts, review, submit for approval, and order capital budget items as required
- Supervise all front of the house department managers
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Oversee all vendor and personnel contracts throughout the hotel
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Oversee the property accounting functions including but not limited to accounts payable and receivables, house bank audits, petty cash as it relates to the front office
- Coordinate with corporate accounting department to oversee payroll functions
- Oversee and ensure internal audit standards are met
- Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and improve maximum occupancy and rates
- Monitor and maintain the front office systems and equipment to ensure optimum performance
- Serve on the hotel’s safety committee
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink supports hiring across hospitality industries.
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