Front Office Director
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $1.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
career advancement
safety programs
Job Description
HHM Hotels, a recognized name in the hospitality industry, prides itself on delivering exceptional guest experiences through its commitment to quality service and sustainability. As a well-established hotel management company, HHM Hotels operates several properties that resonate with their core values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. Their reputation for excellence is built on strong management teams and dedication to operational efficiency, customer satisfaction, and staff development. HHM focuses on creating an environment where guests feel welcome and associates have the opportunity to grow and succeed in their careers.
This oppor... Show More
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Job Requirements
- Associate or bachelor’s degree preferred
- Intermediate knowledge of overall hotel operations
- Large hotel experience preferred
Job Qualifications
- Proven experience in front office management or related hospitality leadership role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to handle guest complaints effectively and professionally
- Experience with budgeting financial oversight and operational reporting
- Knowledge of hotel management software and front office systems
- Commitment to sustainability practices and safety standards
- Ability to work flexible schedules including holidays weekends and alternate shifts
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee front office departments to ensure an optimal level of service and hospitality are provided to hotel guests
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
- Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues business flow and associate performance
- Monitor all front of the house financial operations and ensure front office compliance with accounting controls and procedures
- Develop implement and monitor daily weekly monthly and annual department-wide budgets and forecasts Review submit for approval and order capital budget items as required
- Supervise all front of the house department managers
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Oversee all vendor and personnel contracts throughout the hotel
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Oversee the property accounting functions including but not limited to accounts payable and receivables house bank audits petty cash as it relates to the front office
- Coordinate with corporate accounting department to oversee payroll functions
- Oversee and ensure internal audit standards are met
- Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and improve maximum occupancy and rates
- Monitor and maintain the front office systems and equipment to ensure optimum performance
- Serve on the hotel’s safety committee
- Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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