Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $22.00
Work Schedule
Standard Hours
Benefits
competitive compensation
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Parental leave
401K with company match
Wellness resources
Life insurance
Employee Discount Program
Voluntary insurance plans
Job Description
Greater Good Health Clinic, located in Billings, MT, is a pioneering healthcare organization dedicated to transforming senior healthcare through value-based primary care. This community of healthcare providers, operators, and builders is intensely focused on addressing health disparities affecting older adults, a group with unique healthcare needs often underserved by traditional healthcare systems. By collaborating with payers and risk-bearing organizations, Greater Good Health develops innovative clinical programs and delivers a simpler, better healthcare experience tailored specifically for seniors. Their mission drives everything they do: supporting both patients and healthcare providers to achieve optimal outcomes and work-life balance, with a strong emphasis... Show More
Job Requirements
- High school diploma or GED equivalent
- minimum 3 years of office administration experience
- strong customer service skills
- ability to use electronic health records
- ability to manage multiple tasks and multi-line phone systems
- basic computer proficiency
- ability to maintain patient confidentiality
- good communication and interpersonal skills
- valid Montana driver's license preferred
- ability to perform physical tasks including lifting up to 50 pounds
- ability to coordinate and manage event logistics
Job Qualifications
- High school diploma or GED equivalent
- 3+ years of office administration experience
- healthcare experience preferred
- customer service experience preferred
- experience with Electronic Health Records (EHR) preferred
- valid Montana driver's license preferred
- experience in healthcare organization a plus
Job Duties
- Greets and welcomes all patients and related individuals to appropriate locations while maintaining excellent customer service
- triages walk-in patients and emergencies as per established policies and procedures
- coordinates front office responsibilities by assisting patients with check-in or check-out
- supports patient registration per protocols and updates patient information within the electronic health record
- reviews and verifies patient coverage of insurance or other agencies and identifies the patient’s responsibility
- collects co-pays/deductibles prior to patient being seen per protocol
- informs patients of any outstanding balancing and collects balance, and issues receipt or statement per established protocol
- educates patients on available clinic services and assists patients with patient portal enrollment or other online tools
- connects new patients to the Patient Liaison as a patient resource
- supports the review of schedule templates to ensure patients are scheduled correctly for the day/week
- reviews the patient schedule to ensure patients are in the correct status and are up to date
- schedules or reschedules patient appointments for existing patients
- conducts pre-visit reminder calls and follows-up with patients for “no-show” appointments for established patients
- performs outbound administrative follow-up calls as needed
- triages incoming calls and routes them to the appropriate team member
- opens and closes the office as needed
- performs basic housekeeping to ensure all check-in, vestibule, coat room, and other communal spaces are clean, stocked and maintained
- completes administrative duties varying from making copies, scanning, and uploading documents, collecting billing information, mail management – sorting or collecting postal mail, directing vendor deliveries and shipments around the clinic, and managing faxes
- participates in team meetings and clinic huddles to review patient/provider schedules and plan for the day/week ahead
- communicates and escalates any issues to the clinic administrator
- attends in-clinic and community events to help with registration
- collaborates cross-functionally with all team members to complete ad-hoc projects
- promotes high-quality patient care and outstanding patient experience as reflected in patient satisfaction scores
- demonstrates effective communication with the team
- acts as the primary host for all community room events in and out of the clinic including event planning/creation, greeting and signing-in attendees, coordinating logistics, and setting up and breaking down events
- works with the central team for additional support when needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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