Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $22.00
Work Schedule
Standard Hours
Benefits
competitive compensation
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Parental leave
401K with company match
Wellness resources
Life and AD&D insurance
Employee discount savings program
Voluntary insurance plans
Job Description
Greater Good Health is a pioneering healthcare organization dedicated to transforming senior healthcare by addressing health disparities and reimagining the healthcare experience for older adults. Located in Billings, Montana, Greater Good Health Clinic serves as a vital community healthcare provider focusing on value-based primary care tailored specifically to the unique needs of the senior population. By collaborating with payers and risk-bearing organizations, Greater Good Health develops innovative clinical programs aimed at delivering high-quality, accessible care that aligns with modern healthcare demands. As part of their mission, they emphasize building a healthcare environment that prioritizes optimal work-life alignment for healthcare professionals,... Show More
Job Requirements
- High school diploma or GED equivalent
- minimum 3 years of office administration experience
- ability to manage front office operations and multitask effectively
- strong communication and interpersonal skills
- basic knowledge of insurance verification and patient billing
- proficiency in using electronic health record systems preferred
- ability to work in a fast-paced healthcare environment
- professional and empathetic demeanor
- valid Montana driver’s license preferred
- physical ability to sit at a desk for 4-5 hours daily and stand or walk 3-4 hours
- capacity to lift up to 50 pounds occasionally
- ability to coordinate events including logistics from setup to breakdown
Job Qualifications
- High school diploma or GED equivalent
- 3+ years of office administration experience
- healthcare experience is preferred but not required
- customer service experience preferred
- healthcare organization experience is a plus
- experience with electronic health record (EHR) preferred
- valid Montana driver’s license preferred
Job Duties
- Greets and welcomes all patients and related individuals to appropriate locations while maintaining excellent customer service
- triages walk-in patients and emergencies as per established policies and procedures
- coordinates front office responsibilities by assisting patients with check-in or check-out
- supports patient registration per protocols and updates patient information within the electronic health record
- reviews and verifies patient coverage of insurance or other agencies and identifies the patient’s responsibility
- collects co-pays/deductibles prior to patient being seen per protocol
- informs patients of any outstanding balance and collects balance, issues receipt or statement per established protocol
- educates patients on available clinic services and assists patients with patient portal enrollment or other online tools
- connects new patients to the Patient Liaison as a patient resource
- supports the review of schedule templates to ensure patients are scheduled correctly for the day/week
- reviews the patient schedule to ensure patients are in the correct status and are up to date
- schedules or reschedules patient appointments for existing patients
- conducts pre-visit reminder calls and follows-up with patients for no-show appointments for established patients
- performs outbound administrative follow-up calls as needed
- triages incoming calls and routes them to the appropriate team member
- opens and closes the office as needed
- performs basic housekeeping to ensure all check-in, vestibule, coat room, and other communal spaces are clean, stocked and maintained
- completes administrative duties varying from making copies, scanning, and uploading documents, collecting billing information, mail management, directing vendor deliveries and shipments around the clinic, and managing faxes
- participates in team meetings and clinic huddles to review patient/provider schedules and plan for the day/week ahead
- communicates and escalates any issues to the clinic administrator
- attends in-clinic and community events to help with registration
- engages in cross-functional collaboration with all team members to complete ad-hoc projects
- promotes high-quality patient care and outstanding patient experience as reflected in patient satisfaction scores
- demonstrates effective communication with the team throughout the team
- acts as the primary host for all community room events in and out of the clinic including event planning, greeting and signing-in attendees, coordinating logistics, and setting up and breaking down events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Jobs By Filter