Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
employee discount
short-term disability insurance
long-term disability insurance
Parental leave
Job Description
Athletico is a leading provider of physical therapy and rehabilitation services committed to empowering people, inspiring hope, and transforming lives. The company achieves this mission by delivering exceptional, progressive, and affordable fitness, performance, and rehabilitative care tailored to each individual's needs. Athletico's approach emphasizes personalized care that incorporates education and the prevention of future injuries, ensuring patients receive high-quality treatment and support throughout their recovery journeys. This dedication is rooted in the organization’s core values including teamwork, business understanding, employee recognition, people-focus, accountability, continuous innovation, trust, and integrity, all of which contribute to a distinctive and supportive culture within the... Show More
Job Requirements
- Education high school diploma or GED
- Experience with customer service
- Proficiency in MS Office, Outlook and Excel
- Knowledge of healthcare insurance benefits preferred
- Ability to manage customer payments preferred
- Ability to communicate effectively in English
- Ability to handle office physical demands including prolonged periods of sitting, stooping, kneeling, crouching, and performing fine motor tasks
- Capability to see at various distances with depth perception
- Comfortable working in a standard low-noise office environment
Job Qualifications
- High school diploma or GED
- Excellent customer service skills
- Proficient with the use of MS Office, Outlook and Excel
- Knowledge of healthcare insurance benefits and coverage preferred
- Experience with requesting and managing customer payments preferred
- Ability to read, write and speak English proficiently
Job Duties
- Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing
- Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow
- Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions
- Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account
- On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys
- Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning
- Serve as a contact for physical therapy post-care needs
- Organizes cultural moments (e.g., patient's physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated
- Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic
- Provide general office, receptionist, and clerical support to assigned location
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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