Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
KinderCare discount
Headspace for friends and family
HSA
Healthcare FSA
Dependent care FSA
Progyny Fertility Benefit
critical illness insurance
accident insurance
Hospital Indemnity insurance
company paid basic life insurance
supplemental life insurance
Company paid Short-Term Disability
Company paid long-term disability
Company paid maternity leave
Company paid parental leave
adoption and surrogacy expense reimbursement
legal services
Credit monitoring
Paid Time Off
Major holidays off
additional compensation opportunities
Bereavement time off
Commuter Benefits
Retirement 401(k)
SoFi financial wellness tools
HUSK fitness resources
Gym discounts
home insurance
auto insurance
Pet insurance
Employee assistance program
Employee Discount Program
Job Description
Athletico is a leading provider of physical therapy, fitness, and rehabilitative services dedicated to empowering individuals, inspiring hope, and transforming lives. With a core mission to deliver exceptional, progressive, and cost-effective care, Athletico emphasizes personalized treatment plans that focus on education and the prevention of future injuries. The company upholds strong core values including teamwork, business understanding, recognition, people-focused care, accountability, continuous innovation, and trust and integrity. These values form the foundation of Athletico’s unique culture and help create a supportive environment for both patients and employees. As a company, Athletico prides itself on its commitment to patient satisfaction and... Show More
Job Requirements
- Education minimum of high school diploma or GED
- Experience in customer service or related field preferred
- Knowledge of healthcare insurance benefits and processes preferred
- Proficient in MS Office including Outlook and Excel
- Strong communication skills
- Ability to manage multiple tasks and prioritize
- Ability to work in a standard office environment
- Capable of physical demands including sitting for extended periods, stooping, kneeling, crouching, and fine motor skills
- Strong interpersonal skills and professionalism
- Ability to maintain confidentiality and work as part of a team
Job Qualifications
- High school diploma or GED
- Excellent customer service skills
- Proficient with the use of MS Office, Outlook and Excel
- Knowledge of healthcare insurance benefits and coverage preferred
- Experience with requesting and managing customer payments preferred
- Ability to read, write and speak English proficiently
Job Duties
- Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing
- Manage clinic scheduling ensuring to match patient with the best clinician for their needs or injury as well as optimum patient flow
- Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions
- Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account
- On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys
- Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning
- Organizes cultural moments such as patient’s physical therapy goal celebrations in concert with the clinical team to make sure all patients are recognized and appreciated
- Execute and reinforce administrative and patient experience Standard Operating Procedures and best practices within the clinic
- Provide general office, receptionist, and clerical support to assigned location
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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