Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Employee assistance program
Life insurance
long-term disability insurance
401(k) with employer match
Paid Time Off
Paid parental leave
Tuition Reimbursement
Job Description
Mindpath Health is a nationally recognized leader in mental health services, dedicated to making mental health care more accessible and human-centered. Operating in over 100 locations across six states, Mindpath Health provides comprehensive psychiatric and therapy services through both in-person and telehealth appointments. The organization is committed to delivering compassionate, collaborative care that supports the total health of individuals and communities. Their approach focuses on empowering clinicians, supporting staff teams, and prioritizing patient-centered care that helps individuals truly thrive. Mindpath Health promotes an inclusive and diverse work environment, ensuring equal opportunity for all employees and fostering a culture where everyone... Show More
Job Requirements
- High school diploma or equivalent
- 2+ years of recent experience in a clerical administrative receptionist or front office coordination role
- 1+ year of customer service experience preferably in a healthcare setting
- Experience using EMR EHR and or practice management systems
- Proficiency with Microsoft Office including Outlook Excel Word multiline phone systems and accurate data entry typing
- Strong interpersonal skills
- Demonstrated empathy and compassion
- Ability to remain calm professional and effective when assisting upset patients or families
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Effective problem-solving skills and sound judgment
- Ability to work independently and collaboratively
- Commitment to confidentiality
Job Qualifications
- Experience using EMR EHR and or practice management systems
- High school diploma or equivalent
- 2+ years of recent experience in a clerical administrative receptionist or front office coordination role
- 1+ year of customer service experience preferably in a healthcare setting
- Proficiency with Microsoft Office including Outlook Excel Word multiline phone systems and accurate data entry typing
- Strong interpersonal skills with the ability to build effective relationships with patients clinicians leadership and staff
- Demonstrated empathy and compassion when supporting individuals experiencing mental health challenges
- Ability to remain calm professional and effective when assisting upset patients or families
- Excellent verbal and written communication skills
- Strong organizational skills with keen attention to detail and the ability to prioritize and multitask in a fast-paced environment
- Effective problem-solving skills sound judgment and the ability to think independently under pressure
- Ability to work both independently and collaboratively as part of a team
- Commitment to maintaining strict confidentiality of all personal and protected health information
Job Duties
- Serve as the first point of contact for patients and visitors delivering a positive professional patient experience in person and by phone
- Schedule appointments answer triage and route incoming calls and messages and communicate patient needs to clinical staff in a timely manner
- Collect co-pays and outstanding balances explain paperwork and ensure accurate completion of patient forms
- Collect verify and update patient demographic and insurance information
- Assist patients with understanding Mindpath Health policies procedures and services
- Recognize situations requiring escalation and use effective de-escalation techniques to support patient safety and satisfaction
- Support clinicians by managing arrivals scheduling changes incoming communications and general administrative tasks such as faxing copying and scanning
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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