Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $23.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Employee Discount Program
Job Description
Athletico is a leading provider in the field of physical therapy, fitness, performance, and rehabilitative services dedicated to empowering people, inspiring hope, and transforming lives. With a commitment to exceptional and progressive care, Athletico focuses on personalized treatment plans that prioritize education and prevention of future injury. It operates as a patient-centric organization grounded in its core values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation, trust, and integrity. These principles not only shape Athletico's unique culture but also define its approach to delivering meaningful health and wellness outcomes for patients.
The position avail... Show More
The position avail... Show More
Job Requirements
- High school diploma or GED
- Excellent customer service skills
- Proficient with MS Office, Outlook and Excel
- Knowledge of healthcare insurance benefits preferred
- Experience with managing customer payments preferred
- Proficiency in reading, writing and speaking English
- Physical ability to remain stationary for long periods, stoop, kneel, crouch, travel around the office, communicate verbally and in writing, and utilize fine motor skills
- Good vision including close range, distance, peripheral, depth perception and focus adjustment
Job Qualifications
- High school diploma or GED
- Excellent customer service skills
- Proficient with the use of MS Office, Outlook and Excel
- Knowledge of healthcare insurance benefits and coverage preferred
- Experience with requesting and managing customer payments preferred
- Ability to read, write and speak English proficiently
- Ability to fulfill office activities including but not limited to remain stationary for extended periods of time, stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding
- Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
Job Duties
- Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing
- Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow
- Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions
- Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account
- On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys
- Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning
- Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated
- Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic
- Provide general office, receptionist, and clerical support to assigned location
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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