Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Employee wellness programs
Job Description
Surf City U.S.A.'s Paséa Hotel & Spa is a premier coastal destination located in the vibrant city of Huntington Beach, Orange County. This upscale hotel and spa offer a modern seaside retreat distinguished by its sophisticated coastal design, breathtaking ocean views, and prime location steps from the Pacific Ocean and Pacific City shopping district. The hotel boasts 250 luxurious guest rooms, each designed to provide comfort and elegance, many with unparalleled views of the ocean. Paséa features a Balinese-inspired spa, a boutique café, two swimming pools, a hot tub, a full-service restaurant that has been recently renovated, and a rooftop... Show More
Job Requirements
- High school diploma or equivalent
- One year of guest relations or front desk experience
- Ability to communicate effectively in English
- Strong customer service skills
- Basic math proficiency
- Computer literacy
- Ability to handle stressful situations calmly
- Flexibility to work varied shifts including weekends and holidays
- Ability to maintain professional appearance
Job Qualifications
- One year of guest relations, front desk or other related experience required
- Experience as a hotel concierge and Certified Tourism Ambassador designation strongly preferred
- Ability to serve guest needs using phone, computer and face-to-face communication
- Positive attitude and professional demeanor
- Strong communication and interpersonal skills
- Basic math skills including addition, subtraction, multiplication and division
- Computer skills including data entry and internet research
- Attention to detail and ability to remain calm in difficult situations
- Proficient in English with additional languages a plus
- Ability to work independently and as part of a team
- Flexibility to work varying schedules including holidays and weekends
- Completion of all required training
- Maintains a clean appearance and professional demeanor
Job Duties
- Welcomes guests by greeting them in person or by phone in an enthusiastic and professional manner, answering questions and responding to requests
- Fulfills unusual requests such as searching for hard-to-find items and arranging unique services within hotel guidelines
- Maintains knowledge about local entertainment, tours and points of interest and provides information about transportation and directions
- Effectively deals with customers to defuse anger and resolve conflicts while communicating guest needs to other departments
- Maintains concierge records and performs guest accounting functions including billing and payments
- Resolves guest complaints within authority and notifies management of unusual events or safety issues
- Follows all safety policies and procedures and reports potential safety issues
- Reports to work as scheduled on time and regularly
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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