Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
The Bell Captain position is a vital role in the hospitality industry, particularly within the operations of hotels and resorts that prioritize exceptional guest service and smooth logistical coordination. Our establishment is a distinguished hotel known for its commitment to providing outstanding customer experiences, combining luxury, comfort, and personalized service to ensure guests enjoy a memorable stay. We take pride in fostering an environment where employees can grow their careers in hospitality, backed by supportive management and a culture of excellence. The Bell Captain is an hourly role, offering a competitive wage ranging from $17.50 to $19.50, indicative of the... Show More
Job Requirements
- Minimum two years of related hospitality experience
- Prior supervisory experience preferred
- Valid driver's license in good standing
- Ability to safely operate both automatic and manual transmission vehicles
- Available to work varied shifts including nights, weekends, and holidays
- Ability to lift and carry luggage weighing up to 50 lbs
- Strong interpersonal and communication skills
- Basic math proficiency
- Fluent in English spoken and written
- Ability to maintain professional appearance and demeanor
- Completion of required training
Job Qualifications
- Minimum two years of related hospitality experience required
- Prior supervisory experience strongly preferred
- Ability to train, mentor, and lead team members to deliver exceptional guest service
- Strong interpersonal, communication, and conflict resolution skills
- Must display a professional demeanor and maintain guest confidentiality
- Comfortable with using phones, computers, and hotel management systems
- Must be able to explain basic room and hotel technology to guests
- Basic math proficiency required including addition, subtraction, multiplication, and division
- Must be fluent in English spoken and written
- Ability to read and interpret documents such as safety instructions and hotel manuals
- Applies logic and common sense to address guest needs and operational challenges
- Valid driver's license in good standing
- Ability to safely operate both automatic and manual transmission vehicles
- Available to work varied shifts including nights, weekends, and holidays
- Maintains a clean, polished appearance and a positive attitude at all times
- Completes all required training as scheduled
Job Duties
- Directs daily Bell Staff operations, assigns tasks, provides training, and supports performance management
- Creates staff schedules based on guest occupancy to ensure appropriate coverage
- Ensures staff warmly greets guests, opens doors, and assists with luggage during arrivals and departures
- Oversees vehicle parking procedures, ensures accurate vehicle tagging, key control, and guest communication regarding parking policies
- Manages group room drops to ensure timely delivery of amenities or messages to designated guests
- Handles guest concerns within defined authority and escalates serious issues to management or security when appropriate
- Notifies leadership of guest complaints involving intoxication, disruptive behavior, missing property, or unusual incidents
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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