Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
The Bell Captain position is a pivotal role within the hospitality industry, specifically in the front office department of a hotel or resort setting. Typically reporting to the Front Office Manager, the Bell Captain ensures that guests experience exceptional service from the moment they arrive until they depart. This job is offered on an hourly basis, with a competitive rate ranging from $17.50 to $19.50.
The Bell Captain supervises the bell staff, orchestrating a seamless operation that involves luggage handling, valet parking, guest escorting, and room delivery services. Beyond the hands-on responsibilities, this role demands leadership qualities to ma... Show More
The Bell Captain supervises the bell staff, orchestrating a seamless operation that involves luggage handling, valet parking, guest escorting, and room delivery services. Beyond the hands-on responsibilities, this role demands leadership qualities to ma... Show More
Job Requirements
- Minimum two years related hospitality experience
- Prior supervisory experience preferred
- Valid driver's license
- Ability to safely operate vehicles
- Flexible to work varied shifts
- Ability to lift up to 50 lbs
- Strong communication skills
- Professional appearance
- Completion of required training
- Ability to stand and walk for extended periods
- Ability to handle guest interactions with confidentiality
Job Qualifications
- Minimum two years of related hospitality experience
- Prior supervisory experience strongly preferred
- Ability to train, mentor, and lead team members to deliver exceptional guest service
- Strong interpersonal, communication, and conflict resolution skills
- Must display a professional demeanor and maintain guest confidentiality
- Comfortable with using phones, computers, and hotel management systems
- Must be able to explain basic room and hotel technology to guests
- Basic math proficiency required
- Must be fluent in English spoken and written
- Ability to read and interpret documents such as safety instructions and hotel manuals
- Applies logic and common sense to address guest needs and operational challenges
- Valid driver's license in good standing
- Ability to safely operate both automatic and manual transmission vehicles
- Available to work varied shifts including nights, weekends, and holidays
- Maintains a clean, polished appearance and a positive attitude
- Completes all required training as scheduled
Job Duties
- Directs daily bell staff operations, assigns tasks, provides training, supports performance management
- Creates staff schedules based on guest occupancy to ensure appropriate coverage
- Ensures staff warmly greets guests, opens doors, assists with luggage during arrivals and departures
- Oversees vehicle parking procedures, ensures accurate vehicle tagging, key control, and guest communication regarding parking policies
- Manages group room drops to ensure timely delivery of amenities or messages to designated guests
- Handles guest concerns within defined authority and escalates serious issues to management or security
- Notifies leadership of guest complaints involving intoxication, disruptive behavior, missing property, or unusual incidents
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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