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Rayus Radiology logo

Front Office Associate

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Flexible work schedule
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Job Description

RAYUS Radiology is a leading healthcare provider specializing in advanced radiology services with a mission to revolutionize how radiology contributes to diagnosis and treatment. Established with the goal of making radiological imaging a critical first step in patient care, RAYUS emphasizes accurate and timely diagnostic imaging while fostering a patient-centric approach to healthcare delivery. The company thrives on innovation and quality, providing patients and referring professionals with access to state-of-the-art radiological technologies and expert healthcare professionals. RAYUS Radiology is dedicated to challenging the healthcare status quo by improving patient outcomes through superior imaging services and efficient workflows. Known for its... Show More

Job Requirements

  • High school diploma or equivalent
  • previous experience in customer service or medical office preferred
  • ability to handle multiple phone lines
  • proficiency with computer systems and electronic records
  • excellent communication skills
  • professional and friendly demeanor
  • ability to maintain confidentiality
  • basic knowledge of insurance verification

Job Qualifications

  • High school diploma or equivalent
  • prior experience in medical office or healthcare customer service preferred
  • proficient in using office software and electronic medical records systems
  • strong communication and interpersonal skills
  • ability to multitask and work in a fast-paced environment
  • attention to detail and organizational skills
  • knowledge of medical terminology and insurance verification processes is a plus

Job Duties

  • Greets and checks-in patients scheduled for imaging services
  • registers demographic information and processes payment plans and copays
  • answers phones and handles calls in an efficient and friendly manner
  • fields calls appropriately for center associates
  • acts as liaison between technologists and patients waiting for exams and relays messages regarding scanner status and clinic information
  • maintains front office lobby area by straightening magazines, organizing supplies, and assisting with general office clean up
  • orders office supplies as needed
  • maintains supply of patient information sheets
  • pushes imaging via electronic interfaces
  • completes confirmation calls and provides preparation instructions to patient
  • faxes reports, billing information, and medical release forms as requested
  • verifies patient insurance
  • pre-certifies all exams with patient insurance company
  • obtains insurance authorization
  • uses knowledge of insurance carriers and procedures that require waivers to obtain authorization prior to appointment
  • handles release of information requests following company guidelines
  • arranges transportation, interpreters, and hotel accommodations for patients when appropriate
  • enters and submits patient exam orders
  • verifies orders match exam schedules
  • schedules referrals and ensures proper authorizations are obtained
  • schedules walk-in patients
  • processes requests for image orders and CDs from referring physicians and patients
  • maintains an up-to-date and accurate database on current and potential referring physicians
  • performs other duties as assigned

Job Qualifications

Experience

No experience required


Job Location

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