Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
hotel stay discounts
Job Description
ONE GT is a renowned luxury hotel located in Grand Cayman, recognized for its commitment to exceptional hospitality and delivering premium guest experiences. As one of the premier destinations in the area, ONE GT blends elegant surroundings, world-class amenities, and attentive service to create unforgettable stays for discerning travelers. The property is celebrated for its dedication to excellence, personalized guest services, and a welcoming atmosphere that reflects both local culture and international luxury standards. With a focus on high-quality service and operational excellence, ONE GT fosters a dynamic work environment that encourages growth, innovation, and teamwork among its staff. Show More
Job Requirements
- Minimum two to four years front office experience in luxury hotel or resort
- At least one year supervisory or assistant manager experience
- Degree or diploma in Hospitality Management or related field preferred
- Proven guest service excellence in high-end settings
- Experience in team leadership and staff training
- Proficiency with front office systems such as PMS, POS, concierge platforms
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills both written and verbal
- High attention to detail
- Cultural awareness and inclusivity sensitivity
- Willingness to work extended hours including weekends, holidays, and late nights
- Ability to sit, stand, and walk for varying lengths of time
- Able to lift approximately fifteen pounds
- Good communication skills
- Ability to focus and multitask under pressure
- Manual dexterity to operate office equipment
- Ability to perform repetitive motions and physical tasks as required
- Must be able to manage emergency situations calmly and professionally
Job Qualifications
- Two to four years of front office experience in a luxury hotel or resort environment
- At least one year in a supervisory or assistant manager role
- Degree or diploma in Hospitality Management or a related field preferred
- Proven ability to deliver exceptional, personalized service in a luxury market
- Experience in supervising, training, and motivating front office teams
- Proficiency in front office systems including PMS, POS, task efficiency systems, concierge platforms
- Strong conflict resolution and decision-making skills
- Excellent verbal and written communication skills
- High attention to detail with focus on quality and consistency
- Sensitivity to diverse guest backgrounds and creating inclusive experiences
- Ability to work extended hours including weekends, public holidays, and late nights
- Leadership skills to foster team development and operational efficiency
Job Duties
- Ensure every guest receives a warm, personalized, and seamless arrival and departure experience
- Lead, train, and support front office staff to maintain professionalism, efficiency, and a guest-first mindset
- Manage daily front desk operations including check-ins, check-outs, room assignments, and concierge services
- Address and resolve guest concerns or service issues promptly
- Coordinate with housekeeping, engineering, and other departments to ensure smooth communication and operational flow
- Support room inventory management, rate control, and upselling initiatives
- Uphold brand, safety, and service standards aligning with property policies and local regulations
- Assist in onboarding, coaching, and performance evaluations to develop high-performing staff
- Respond effectively to emergencies ensuring guest safety and business continuity
- Serve as an ambassador of ONE GT embodying its values and service philosophy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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