You're Viewing 1 Of 95,000+ Jobs On OysterLink
Front Office Assistant Manager (Hotel) - Bossier City
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Job Description
Live! Casino & Hotel Brand is an expanding company within the hospitality industry, recognized for delivering excellence in guest experiences and innovative service solutions. With a commitment to growth and outstanding customer satisfaction, Live! Casino & Hotel blends luxury, entertainment, and comfort to provide guests a memorable stay. Located in Bossier City, the property holds a prominent position in the region's hotel and casino landscape, consistently maintaining high occupancy rates by integrating superior service standards and strategic operational management. The company is actively seeking a skilled Front Office Assistant Manager to join their operations team as they anticipate further expansion... Show More
Job Requirements
- High school education or equivalent
- Three to five years of experience in a high-volume hotel, front office, reservations or room division management with a four year degree in a related field or equivalent work experience
- Ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity
- Able to work in an alcohol and smoking environment
- Ability to communicate without impediment with guests and staff
Job Qualifications
- High school education or equivalent
- Three to five years of experience in a high-volume hotel, front office, reservations or room division management with a four year degree in a related field or equivalent work experience
- Ability to communicate without impediment with guests and staff in all areas relating to guest service
- Ability to analyze and interpret departmental needs and results
- Knowledge of front office and reservation procedures and Innkeepers Laws
- Ability to solve complex problems
- Ability to perform assigned duties under frequent time pressures
- Ability to perform assigned duties in an interruptive environment
Job Duties
- Responsible to the Front Desk Office Manager for successful performance of assigned duties
- Responsible for the supervision and performance of Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons
- Oversee the daily operation of services for the hotel room operations and the execution of deposits and billing
- Address all guest service needs and resolve any service-related problems or issues
- Assist front office staff in understanding guests' ever-changing needs and expectations
- Knowledge of guests' needs assessments and quality standards for service
- Order supplies to ensure proper par levels
- Monitor team performance on an ongoing basis
- Establish and maintain effective channels of communication with team members
- Perform all administrative duties as necessary including attendance records and coaching and counseling
- Address and follow through with all departmental maintenance and equipment needs
- Assist in managing the budget for the Front Office
- Ensure the safety and security of employees and customers
- Maintain highest occupancy level working closely with sales and revenue management regarding group bookings and occupancy and rating related trends
- Achieve measurable goals to ensure highest level of guest service/satisfaction
- Review staffing levels to maintain budgeted levels employment
- Delegate authorized and assigned responsibilities
- Participate in the hiring process of Front Office staff to ensure best selection
- Review rooms activities and promotional status with Hotel leadership
- Meet with departmental directors and managers as necessary
- Other duties as assigned
- Ability to extend complimentaries in accordance with the property comp matrix
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
Nearby Cities