Front Office Assistant Manager (Hotel) - Bossier City
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,900.00 - $66,300.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career Development
Paid holidays
Job Description
Live! Casino & Hotel is a premier entertainment and hospitality brand known for its exceptional casino gaming experiences combined with luxury accommodations and top-tier customer service. As the company rapidly expands, it seeks dedicated professionals to contribute to its continued success and help shape its future growth. Live! Casino & Hotel prides itself on creating a vibrant, welcoming atmosphere where guests can experience unforgettable moments enhanced by outstanding service, modern amenities, and a dynamic team culture. This reputable establishment offers exciting career opportunities within the hospitality industry and is committed to fostering an inclusive and supportive work environment.
Show More
Show More
Job Requirements
- High school education or equivalent
- Three to five years of experience in a high-volume hotel front office, reservations or room division management with a four year degree in a related field or equivalent work experience
- Ability to work in an alcohol and smoking environment
- Ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity
Job Qualifications
- High School education or equivalent
- Three to five years of experience in a high-volume hotel, front office, reservations or room division management with a four year degree in a related field or equivalent work experience
- Able to communicate without impediment with guests and staff in all areas relating to guest service
- Ability to analyze and interpret departmental needs and results
- Knowledge of front office and reservation procedures and Innkeepers Laws
- Ability to solve complex problems
- Ability to perform assigned duties under frequent time pressures
- Ability to perform assigned duties in an interruptive environment
Job Duties
- Responsible to the Front Desk Office Manager for successful performance of assigned duties
- Responsible for the supervision and performance of Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons
- Oversee the daily operation of services for the hotel room operations and the execution of deposits and billing
- Address all guest service needs and resolve any service-related problems or issues
- Assist front office staff in understanding guests' ever-changing needs and expectations
- Order supplies to ensure proper par levels
- Monitor team performance on an ongoing basis
- Establish and maintain effective channels of communication with team members
- Perform all administrative duties as necessary including attendance records and coaching and counseling
- Address and follow through with all departmental maintenance and equipment needs
- Assist in managing the budget for the Front Office
- Ensure the safety and security of employees and customers
- Maintain highest occupancy level working closely with sales and revenue management regarding group bookings and occupancy and rating related trends
- Achieve measurable goals to ensure highest level of guest service/satisfaction
- Review staffing levels to maintain budgeted levels employment
- Delegate authorized and assigned responsibilities
- Participate in the hiring process of Front Office staff to ensure best selection
- Review rooms activities and promotional status with Hotel leadership
- Meet with departmental directors and managers as necessary
- Other duties as assigned
- Ability to extend complimentaries in accordance with the property comp matrix
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter