Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Health savings account
401k with employer match
Paid Time Off
Paid holidays
Volunteer time off
Job Description
Miracle-Ear, a part of Amplifon, is a leading retail hearing solutions company with over 75 years of experience in helping individuals overcome hearing loss and rediscover the full range of sound emotions. With more than 1,500 franchised and corporately owned retail clinics across the United States, Miracle-Ear is recognized for its innovation, customer service excellence, and community involvement through the Miracle-Ear Foundation. This foundation supports local communities by contributing a portion of every hearing aid sale to those in need, reflecting the company’s commitment to social responsibility and caring for diverse customer populations. Amplifon, the parent company of Miracle-Ear, is... Show More
Job Requirements
- High school diploma or equivalent
- two or more years of administrative experience in a professional setting
- two or more years in a direct customer support role
- two or more years experience with appointment setting and customer database management
- comfortable handling inbound and outbound calls
- motivated to help drive sales goals
- proficient in Microsoft Office and Windows
Job Qualifications
- High school diploma or equivalent
- administrative reception or customer service background
- experience in healthcare setting preferred
- two or more years of administrative experience in a professional setting
- two or more years in a direct customer support role
- two or more years experience with appointment setting and customer database management
- comfortable handling inbound and outbound calls
- motivated to help drive sales goals
- proficient in Microsoft Office and Windows
Job Duties
- Supporting the customer intake process
- setting appointment expectations
- delivering high-quality customer experience
- coordinating screening and confirming appointments
- engaging with customers over phone and in-person
- making outbound calls to potential and existing customers
- monitoring inventory
- assisting in billing and invoicing
- answering customer inquiries
- supporting walk-ins
- maintaining customer database
- updating office records
- ensuring compliance with healthcare data privacy
- partnering with Hearing Care Professional on marketing efforts
- assisting in office promotions and social media
- providing post-event administrative follow-up
- preparing customer appointments
- engaging in sale of hearing aid accessories
- providing routine after-care services including troubleshooting cleaning and maintenance of hearing aid devices
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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