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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.25 - $27.75
Work Schedule
Standard Hours
Day Shifts
Benefits
competitive pay
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Fun and challenging work environment
Job Description
Embassy Suites Vanderbilt is a distinguished hotel that values creating memorable guest experiences through exceptional service and hospitality. Known for its commitment to quality and guest satisfaction, this establishment blends comfort with professionalism, offering a vibrant and rewarding work environment. As part of a renowned hotel brand, Embassy Suites Vanderbilt stands out in the hospitality industry, making it a sought-after place for career growth and development. The hotel thrives on fostering a team-oriented culture where employees contribute to making each guest stay unique and enjoyable. With a full-time employment opportunity available, the hotel provides a competitive salary along with an... Show More
Job Requirements
- Undergraduate degree in business, hospitality, or related field or equivalent combination of education and experience
- Minimum 2 years of experience as front office manager or supervisor in a hotel environment preferred
- Proficiency with ONQ or PEP front desk computer systems
- Intermediate proficiency with Microsoft Word, Excel, and Outlook
- Excellent communication skills
- Strong management and supervisory skills
- Ability to work flexible hours including days Sunday through Thursday
- Ability to multitask and prioritize work
- Ability to maintain customer focus
- Willingness to participate in required training as assigned by the company or management
Job Qualifications
- Undergraduate degree in business, hospitality, or related field or equivalent combination of education and experience
- Minimum 2 years of experience as front office manager or supervisor in a hotel environment preferred
- Solid working knowledge of company and brand policies, procedures, and services
- Proficiency with ONQ or PEP front desk computer systems
- Intermediate proficiency with Microsoft Word, Excel, and Outlook
- Excellent interpersonal, written, verbal communication and telephone etiquette skills
- Excellent time management and organizational skills
- Ability to work well in a team environment
- Exceptional problem-solving skills
- Ability to maintain customer focus
- Knowledge of a second language desirable
Job Duties
- Handling front office accounting functions including A/P, A/R, Payroll, Hilton Advance Purchase
- Manage front office and night audit staff effectively by scheduling, training, coaching, counseling, and conducting performance reviews
- Oversee and assist with front desk activities such as checking guests in and out, responding to customer concerns and complaints
- Implement company and brand programs to achieve service quality goals and ensure compliance with policies
- Monitor and maintain front office systems and equipment, report issues as necessary
- Prepare and submit month end reports and guest tax exempt reports
- Order supplies as needed for front desk operations
- Oversee operations of hotel gift shop
- Perform other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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