Carpenter Hotel

Front Office Agent (PT)- Carpenter Hotel

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $18.00
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Work Schedule

Day Shifts
Fixed Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities

Job Description

The Carpenter Hotel is a distinguished neighborhood destination located in South Austin, celebrated for its dedication to community spirit, creativity, and excellent hospitality. Established as part of the renowned Bunkhouse collection, the hotel upholds a tradition of thoughtful design, genuine service, and a deep connection to its local environment and guests. Bunkhouse Hotels have developed a reputation for creating unique and memorable experiences, and The Carpenter Hotel is no exception. It is a place where guests come not only for lodging but also to enjoy a vibrant atmosphere, whether stopping in for a cup of coffee, attending a local event,... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in front desk or guest services preferred
  • Excellent communication and interpersonal skills
  • Ability to resolve conflicts effectively
  • Familiarity with hotel reservation software and payment processing
  • Knowledge of local area attractions and amenities
  • Strong organizational and multitasking abilities

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in front desk or guest services preferred
  • Excellent communication and interpersonal skills
  • Ability to resolve conflicts effectively
  • Familiarity with hotel reservation software and payment processing
  • Knowledge of local area attractions and amenities
  • Strong organizational and multitasking abilities

Job Duties

  • Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
  • Complete all shift checklist items
  • Check in and out all hotel guests in a confident, professional and personalized manner
  • Take hotel reservations accurately and efficiently
  • Assist in the development and implementation of special projects
  • Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
  • Maintain a positive relationship with all employees and guests

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location