Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.50
Work Schedule
Standard Hours
Benefits
competitive pay
inclusive workplace environment
opportunities for career growth
Employee Assistance Programs
Reasonable accommodations for disabilities
drug-free workplace policy
pre-employment substance abuse testing
Job Description
Montage International is a distinguished hospitality company renowned for its exceptional luxury hotels and resorts. Known for delivering unparalleled guest experiences, Montage International combines impeccable service with elegant accommodations to create memorable stays for travelers worldwide. The company takes pride in its culture that encourages employees to "do what you love" and add their unique magic to their roles, fostering a passionate and dynamic workplace environment. As a leader in luxury hospitality, Montage International is committed to inclusivity and accessibility, welcoming applicants with disabilities and providing reasonable accommodations during the hiring process.
We are currently seeking a Front Of... Show More
We are currently seeking a Front Of... Show More
Job Requirements
- High School Diploma or equivalent
- minimum of two years’ experience in hotel operations
- minimum of two years’ customer service experience
- basic math skills
- strong English communication skills
- proficiency in Microsoft Office programs including Word, Excel, PowerPoint, and Outlook
- ability to stand and walk for up to 6 hours
- ability to lift up to 15 lbs
- physical ability to bend, stoop, squat, stretch, and perform repetitive motions
Job Qualifications
- High School Diploma or equivalent, Bachelor’s Degree preferred
- minimum of two years’ experience in a hotel operations environment
- minimum of two years’ experience in customer service
- possess basic math skills and have the ability to accurately handle billing
- ability to communicate clearly and speak, read, write and understand English well
- advanced skills in Word, Excel, PowerPoint, and Outlook
- daily use of nearly all programs will occur
Job Duties
- Providing excellent customer service and telephone etiquette
- actively aspiring to reach department and property defined goals and objectives
- hosting and welcoming guests with a friendly and sincere demeanor
- assisting with guest check-in and out process, as well as folios, invoicing and billing
- thinking outside the box to own and solve guest stay areas of opportunity
- going above and beyond to recover any service opportunities and exceed guest expectations
- communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
- maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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