Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $22.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Paid holidays
Career Development
Job Description
Montage International is a luxury hospitality company renowned for its unique and exceptional approach to the guest experience. With a strong commitment to passion and excellence, Montage International has developed a work culture that encourages employees to engage wholeheartedly with their roles by doing what they love. Known for its upscale hotels and resorts, this company leads the industry by blending personalized service with elegant settings and innovative amenities. Montage International is dedicated to providing an inclusive environment that welcomes applicants with disabilities and ensures reasonable accommodations throughout the recruitment process. This commitment exemplifies the company’s values of respect, diversity,... Show More
Job Requirements
- High school diploma or equivalent
- minimum of two years’ experience in hotel operations
- minimum of two years’ experience in customer service
- basic math skills
- ability to communicate clearly in English
- advanced computer skills in Microsoft Office programs
- ability to stand and walk for up to 6 hours
- ability to lift up to 15 lbs
- ability to bend, stoop, squat and stretch
- manual dexterity and physical endurance
Job Qualifications
- High school diploma or equivalent
- bachelor’s degree preferred
- minimum of two years’ experience in a hotel operations environment
- minimum of two years’ experience in customer service
- possess basic math skills and have the ability to accurately handle billing
- ability to communicate clearly and speak, read, write and understand English well
- advanced skills in Word, Excel, PowerPoint, and Outlook
- daily use of nearly all programs will occur
Job Duties
- Providing excellent customer service and telephone etiquette
- hosting and welcoming guests with a friendly and sincere demeanor
- assisting with guest check-in and out process as well as folios, invoicing and billing
- thinking outside the box to own and solve guest stay areas of opportunity
- going above and beyond to recover any service opportunities and exceed guest expectations
- communicating and partnering with all department leaders and hourly associates to ensure the guest experience is personalized and executed seamlessly
- maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings to answer, respond and communicate with guests regarding questions and requests
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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