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Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Competitive hourly pay
Paid Time Off
Holiday pay
Medical insurance
Dental Insurance
Vision Insurance
Employee Discounts
Opportunities for advancement
Cross-Training
Job Description
Kozy Hotel is a forward-thinking hospitality establishment that blends modern design, smart technology, and personalized service to create unique and memorable guest experiences. Located in a vibrant area perfect for travelers and visitors, Kozy Hotel strives to reimagine what hospitality means by focusing on individuality, comfort, and innovation. The hotel environment reflects a commitment to style and efficiency, integrating both contemporary aesthetics and cutting-edge technology to simplify and enhance the guest journey from booking through departure.
At Kozy Hotel, each team member plays a crucial role in maintaining the hotel's reputation for excellence. The team culture emphasizes collaboration, continuous ... Show More
At Kozy Hotel, each team member plays a crucial role in maintaining the hotel's reputation for excellence. The team culture emphasizes collaboration, continuous ... Show More
Job Requirements
- Previous front desk or customer service experience
- strong communication skills
- calm and solution-oriented approach
- familiarity with hotel systems such as StayNTouch is a plus
- ability to multitask and stay composed in a fast-paced environment
- flexibility to work mornings, evenings, weekends, and holidays
- team-first attitude
Job Qualifications
- Previous front desk or customer service experience
- strong communication skills
- calm and solution-oriented approach
- familiarity with hotel systems such as StayNTouch is a plus
- ability to multitask and stay composed in a fast-paced environment
- flexibility to work mornings, evenings, weekends, and holidays
- team-first attitude and genuine desire to make guests feel welcome
Job Duties
- Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out process
- managing reservations, room assignments, and guest inquiries via phone, email, and in person
- handling payments, verifying IDs, and maintaining accurate records in our property management system
- resolving guest concerns with empathy and efficiency, escalating issues when needed
- coordinating with housekeeping and maintenance to ensure room readiness and guest satisfaction
- promoting hotel amenities, local attractions, and upselling services when appropriate
- maintaining a clean, organized, and secure front desk environment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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