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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Career development opportunities
Job Description
Delta Hotels by Marriott Phoenix Mesa is part of the globally recognized Marriott International hotel brand, known for providing upscale accommodations combined with the comforts and efficiency modern travelers expect. As a full-service hotel, Delta Hotels by Marriott Phoenix Mesa caters to both business and leisure travelers, offering a range of amenities, including comfortable rooms, meeting spaces, and thoughtful services designed to enhance guest experiences throughout their stay. The hotel prides itself on delivering exceptional hospitality, ensuring that every guest feels welcome, valued, and taken care of right from the moment they arrive. This positions the hotel as a standout... Show More
Job Requirements
- At least one-year front desk experience as guest services agent or two years experience in the hospitality field
- Experience with Marriott full-service PMS systems preferred
- High school diploma or GED
- Ability to stand for extensive periods
- Ability to work flexible schedules including nights, weekends, and holidays
- Ability to lift up to 25 lbs
- Ability to remain calm under pressure
- Strong teamwork orientation
Job Qualifications
- High school diploma or GED
- At least one year of front desk experience as a guest services agent or two years in the hospitality field
- Experience with Marriott full-service PMS systems preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
Job Duties
- Check in customers using computer programs and equipment and provide guests with directions to their room
- Answer phones and transfer calls accordingly
- Inform customers of all on-site amenities and relevant information needed to use them
- Handle and resolve guest complaints
- Respond to maintenance requests from guests and contact technicians to fix broken fixtures
- Stock and maintain cleanliness of gift shop area
- Invoice and bill guests for their stay and services used
- Communicate with guests to understand their needs and provide the best service possible
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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