Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Professional development opportunities
Job Description
Thompson Hotels is a distinguished luxury hotel brand known for its impeccable service, exquisite design, and unique guest experiences. With a dedication to delivering a luxury lifestyle, Thompson Hotels has established itself as a premier destination for travelers seeking sophistication combined with an authentic local atmosphere. The brand prides itself on its culture, which blends great design, superlative service, and a sharp sense of humor to create memorable stays for all guests. Each property under the Thompson Hotels umbrella offers not only comfort and style but also the ingenuity to tailor experiences that resonate personally with every visitor. This holistic... Show More
Job Requirements
- High school diploma or equivalent
- One to two years of experience in front desk or hospitality roles preferred
- Ability to work flexible shifts including mornings, evenings, weekends, and holidays
- Excellent interpersonal and communication skills
- Proficient in basic computer applications
- Ability to handle guest requests with professionalism
- Strong problem-solving skills
- Ability to work under pressure in a fast-paced environment
Job Qualifications
- A true desire to satisfy the needs of others in a fast paced environment
- Refined verbal and written communication skills
- Ability to stand for long periods of time
- Knowledge of Opera preferred
- One to two years’ experience working as a front desk receptionist or within front office preferred
- Working knowledge of hotel operations
- Ability to multi-task on several items at once
Job Duties
- Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
- Checks guest out of the hotel, preparing and explaining billing
- Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction
- Works with guest’s pre-arrival and in-house to ascertain preferences and provide insightful recommendations
- Conducts pre-arrival process to assist future guests to arrange services including, but not limited to, local tours, dining reservations, shipping packages, various transportation methods, and researching different vendors and service providers
- Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Resolves guest complaints
- assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner, via in-person, phone, chat, and email
- Utilizes a variety of software programs
- communicates with internal personnel and departments
- Chat guests via messenger application and utilize hotel guest recognition program
- Assure desk collateral and information for local attractions are updated and current
- All other duties as assigned by leadership
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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