Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $19.75
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Ithaka Hospitality Partners is a distinguished company specializing in hospitality management with a commitment to creating exceptional guest experiences. They manage remarkable properties that emphasize first-class service, operational excellence, and guest satisfaction. One of their premier locations is the Elevation Convening Center & Hotel, a purpose-driven destination that overlooks downtown Montgomery, Alabama. This hotel is a vibrant hub for guests seeking quality accommodations paired with outstanding amenities and dedicated customer care. As part of their team, employees are encouraged to uphold high standards and contribute to a collaborative and professional atmosphere that promotes both personal and professional growth.
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Job Requirements
- High school diploma or equivalent
- Previous experience in front office or hospitality preferred
- Ability to manage multiple tasks simultaneously
- Excellent communication and interpersonal skills
- Proficient in computer operations and reservation systems
- Ability to work shifts including nights, weekends and holidays
- Physical ability to stand and walk for prolonged periods
- Ability to lift up to 15 pounds
- Must be able to handle guest complaints professionally
- Strong attention to detail and organizational skills
Job Qualifications
- High school diploma or equivalent
- A college education or training in the hospitality industry is preferred
- Previous experience as a Front Office Receptionist in a luxury market is preferred
- Excellent written and verbal communication skills
- Ability to think clearly and quickly, maintain concentration and make concise decisions
- Excellent organizational skills and attention to detail
- Proficient in Microsoft Office Suite or similar software
- Ability to focus attention on guest needs while remaining calm and courteous
- Ability to ensure the security of guestroom access
Job Duties
- Maintain complete knowledge of all hotel features, services and hours of operation
- Maintain complete knowledge of all hotel restaurant food concepts, menu price range, dress code and ambiance
- Maintain complete knowledge of all hotel room types, numbers, names, layout appointments, amenities and locations
- Maintain complete knowledge of all hotel room rates, special packages and promotions, and room availability status for any given day
- Maintain daily house count and expected arrivals and departures
- Review business status and follow-up items with departing Overnight Agents
- Set up workstations with necessary supplies and maintain cleanliness throughout the shift
- Promote positive guest relations to all individuals approaching the Guest Services Areas
- Handle guest complaints by following procedures and ensuring guest satisfaction
- Collect guest preferences
- Access all functions of computer systems according to established procedures and standards
- Answer the department telephone using proper etiquette
- Provide callers with accurate information on hotel facilities and services
- Document all guest requests, complaints or problems immediately and notify designated personnel
- Accept and record wake-up call requests
- Assist in emergency situations as a central communication center
- Book reservations accurately and professionally
- Hard-block special room requests such as handicap-accessible rooms and suites
- Document and confirm reservations and cancellations
- Promote packages, promotions, and upsell whenever possible
- Set up accurate accounts for each reservation
- Communicate VIP and Repeat Guest arrivals to designated personnel
- Communicate pertinent guest information to designated departments
- Generate, print and distribute daily and weekly reports
- Pre-register designated guests and prepare key packets
- Process all guest check-in according to established hotel requirements
- Register guests in the computer and generate a registration card
- Verify registration card information with guests
- Obtain backup information and payment methods
- Obtain proper identification for tax-exempt guests
- Introduce Bell Person to escort guests
- Obtain satisfactory alternative accommodations for overbooked guests
- Request guest comments on their stay
- Handle requests for late checkouts
- Conduct group check-ins and checkouts
- Assist other departments with group inventory and guest information
- Process adjustment vouchers, paid-outs and miscellaneous charges
- Make change and cash guests' personal checks
- Post charges and settle room accounts
- Process all checkouts according to hotel requirements
- Resolve late charges
- Present folios to guests and resolve disputes
- Run closing reports, count bank and complete cashier reports
- Balance and drop receipts
- Secure bank
- Assist PBX, Concierge, Bell Staff and Reservations as assigned
- Document maintenance needs on work orders and submit them to Engineering
- Perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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