Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $18.75
Benefits
Marriott Employee Discounts Worldwide
Medical insurance
Dental Insurance
Vision Insurance
Company-Sponsored Life Insurance
short-term disability insurance
long-term disability insurance
Tuition Reimbursement Program
401(k) with company matching
Employee assistance program
Job Description
The Kessler Collection is a distinguished portfolio of luxury boutique hotels, unique restaurants, and exceptional experiences adorned with a spirited Bohemian twist. This collection is celebrated for its captivating hotels which feature curated art pieces, original music, distinctive architecture, and inspiring stories woven through every corner. Located strategically in highly sought-after destinations, The Kessler Collection offers guests an immersive experience that transcends conventional hospitality. The organization is deeply committed to fostering an environment of inspiration not only for its guests but also for its employees, known as Grand Performers. The company prioritizes learning, development, and the well-being of its team... Show More
Job Requirements
- Bachelor's degree in Business or related training equivalent
- 1+ year of relevant work experience in similar scope and title
- Experience within luxury brand or markets
- Preferred student or graduate of hotel management
- Ability to perform front desk tasks and use related software
- Ability to handle cash and calculate figures
- Effective communication skills
- Ability to solve problems and make sound judgments
- Ability to comply with company policies
- Physical ability to stand, stoop, bend up to 8 hours daily
- Ability to lift up to 50 lbs
- Comfortable with varying schedules and shared workspaces
Job Qualifications
- Bachelor's degree in Business or related field
- Minimum 1 year relevant work experience in a similar role
- Experience in luxury brand markets
- Preferred student or graduate of hotel management
- Strong written and verbal communication skills
- Proficiency with property management systems and office equipment
- Ability to handle cash and perform calculations accurately
- Excellent interpersonal and problem-solving skills
- Ability to remain calm under pressure
- Knowledge of safety rules and procedural manuals
Job Duties
- Greet and interact with internal and external guests in a warm and friendly manner
- Assist in housekeeping duties such as cleaning public areas and guest laundry
- Maintain guest privacy and confidentiality of personal information
- Process check-ins, check-outs, and room assignments
- Coordinate with housekeeping to track room readiness
- Communicate parking procedures and dispatch bell/valet attendants
- Post guest charges, process no-shows, and adjust disputed charges
- Run daily reports and conduct bucket checks
- Verify rate codes and adjust guest invoices
- Block and unblock rooms as needed
- Operate the telephone system and respond promptly
- Process and respond to wake-up calls
- Notify guests of messages and record them accurately
- Maintain knowledge of room types, hotel amenities, and local attractions
- Respond promptly to guest questions and special requests
- Log guest concerns and communicate with relevant departments
- Solve problems efficiently
- Demonstrate sales techniques to upsell services and products
- Maintain a neat and organized work area
- Protect company proprietary information and assets
- Use office equipment and property management systems proficiently
- Comply with company policies and procedures
- Maintain a professional appearance
- Follow safety and security policies and report incidents
- Accommodate guests with disabilities appropriately
- Support team goals and attend required training
- Perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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