Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $18.75
Work Schedule
Flexible
Benefits
Marriott Employee Discounts Worldwide
Medical insurance
Dental Insurance
Vision Insurance
Company-Sponsored Life Insurance
short-term disability insurance
long-term disability insurance
Tuition Reimbursement Program
401(K) with Discretionary Company Matching Contributions
Employee assistance program
Job Description
The Kessler Collection is a distinguished portfolio of luxury boutique hotels, unique restaurants, and exclusive experiences, all characterized by a distinctive Bohemian flair. Each property within the collection is thoughtfully designed to evoke inspiration through curated art, original music, unique architecture, and enchanting stories woven into every corner. These hotels are nestled in some of the most sought-after destinations, attracting a clientele that values creativity, culture, and personalized service. The Kessler Collection prides itself on fostering environments where guests feel inspired, cared for, and exuberant, supported by a dedicated team known as Grand Performers. The company is committed to the... Show More
Job Requirements
- Bachelor’s degree in business or related training equivalent
- 1+ year of relevant work experience in similar scope and title
- Experience within luxury brand markets
- Ability to perform front desk tasks and use related software proficiently
- Ability to demonstrate cash handling procedures and calculate discounts, commissions, and percentages
- Strong written and verbal communication skills
- Ability to remain calm under pressure and solve problems effectively
- Willingness to work varying schedules based on business demands
- Ability to maintain confidentiality of guest information
- Physical ability to perform job duties including standing, stooping, bending, crouching up to 8 hours daily and lifting up to 50 lbs
- Ability to travel using various transportation methods
- Comfortable working in a noisy, shared space without a private office
Job Qualifications
- Bachelor’s degree in business or related training equivalent
- 1+ year of relevant work experience in similar scope and title
- Experience within luxury brand markets
- Student or graduate of hotel management preferred
- Strong written and verbal communication skills
- Ability to perform cash handling and calculations accurately
- Proficient use of property management systems and office equipment
- Ability to remain calm and use sound judgment in various situations
- Strong interpersonal skills
Job Duties
- Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
- Assist in housekeeping duties such as cleaning public areas and guest laundry as needed
- Maintain the integrity of the guests’ privacy including confidentiality of personal information and key control
- Process check-ins, check-outs, and room assignments efficiently
- Coordinate with housekeeping to track readiness of rooms for guest check-in
- Communicate parking procedures to guests and dispatch bell/valet attendants as required
- Post guest charges and payments, process no-shows, and adjust disputed charges accurately
- Run daily reports and contingency lists and conduct bucket checks to ensure accuracy
- Verify rate codes and make appropriate adjustments on guest invoices
- Block and unblock rooms according to hotel needs
- Operate the telephone system, answering calls within three rings using correct salutation and etiquette
- Process and respond to wake-up calls as per standard operating procedures
- Notify guests of messages and record them legibly
- Maintain knowledge of room types, hotel amenities, and area attractions to inform guests
- Respond promptly to guest questions, concerns, and special requests and follow up to ensure satisfaction
- Log guest requests and concerns and communicate with departments promptly
- Solve problems proficiently
- Demonstrate effective sales techniques to upsell rooms, amenities, and products
- Maintain a neat and organized work area
- Maintain the integrity of company proprietary information and protect assets
- Use office equipment and property management systems according to specifications
- Comply with company policies and procedures
- Maintain a professional appearance and adhere to safety and security policies
- Welcome guests with disabilities and accommodate their needs properly
- Develop and maintain positive working relationships and support team goals
- Attend required training and meetings
- Perform all other assigned duties, planned or unplanned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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