Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Benefits
Employee lunch
Flexible Schedule
Employee Discounts
Job Description
DoubleTree by Hilton Hotel Carson is a distinguished hotel belonging to the globally recognized Hilton brand, known for its commitment to exceptional guest experiences and superior hospitality services. Located in Carson, California, this hotel caters to both business and leisure travelers, offering a welcoming environment, modern amenities, and a prime location. DoubleTree by Hilton prides itself on its warm hospitality, comfortable accommodations, and a variety of on-site features designed to make every guest’s stay enjoyable and memorable. As part of the Hilton portfolio, the hotel maintains high standards of service quality and employee support, making it a sought-after employer in... Show More
Job Requirements
- High school diploma or GED
- At least one year of front desk experience as a guest services agent or two years experience in the hospitality field
- Ability to stand for most of the shift
- Ability to handle physical activities such as walking, bending, stretching, twisting, and lifting up to 25 pounds throughout the scheduled shift
- Must clear background screening
Job Qualifications
- High school diploma or GED
- At least one year of front desk experience as a guest services agent or two years experience in the hospitality field
- Experience with Marriott full-service PMS systems preferred
- Associates degree in related or business administration preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- Highly responsible and reliable
- Ability to remain calm while under pressure
- Ability to work cohesively as part of a team
Job Duties
- Check in customers using computer programs and equipment and provide guests with directions to their room
- Answer phones and transfer calls accordingly
- Inform customers of all on-site amenities and any relevant information needed to use them
- Handle and resolve guest complaints
- Respond to maintenance requests from current guests and contact technicians to fix broken fixtures in guest rooms
- Stock and maintain gift shop area clean
- Invoice and bill guests for their stay and services used
- Communicate with guests to better understand their individual needs to provide them with the best service possible
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter