Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Flexible
Benefits
Marriott Employee Discounts Worldwide
Medical insurance
Dental Insurance
Vision Insurance
Company-Sponsored Life Insurance
short-term disability insurance
long-term disability insurance
Tuition Reimbursement Program
401(K) with Discretionary Company Matching Contributions
Employee assistance program
Job Description
The Kessler Collection is a distinguished portfolio of luxury boutique hotels, unique restaurants, and immersive experiences characterized by a distinctive Bohemian twist. Renowned for its captivating hotels that showcase curated art, original music, unique architecture, and intriguing stories around every corner, the Collection stands proudly as a leader in the luxury hospitality industry. Each property is strategically located in desirable, highly sought-after destinations where guests come to relax, be inspired, and enjoy exceptional service and environments. The Kessler Collection’s mission revolves around creating inspiring places, offering intuitive service, and cultivating exuberant guests, reflecting a commitment to excellence, creativity, and the... Show More
Job Requirements
- Bachelor's degree in business or related training equivalent
- 1+ year of relevant work experience in similar scope and title
- Experience within luxury brand/markets
- Student or graduate of hotel management preferred
Job Qualifications
- Bachelor's degree in business or related field
- Minimum 1 year of experience in front office or guest services in luxury hospitality
- Strong communication and interpersonal skills
- Proficient in property management systems and office software
- Ability to handle cash and perform accurate financial transactions
- Knowledge of safety rules and procedures
- Ability to maintain guest privacy and handle confidential information
- Customer-focused with problem-solving abilities
- Effective sales and upselling skills
- Ability to work in a fast-paced, dynamic environment
- Professional appearance and demeanor
Job Duties
- Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
- May assist in housekeeping duties such as cleaning public areas and guest laundry
- Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control
- Process check-ins, check-outs, and room assignments
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Communicate parking procedures to guests and visitors and dispatch bell/valet attendants as needed
- Post guest charges and payments, process no-shows, and adjust disputed charges
- Run daily reports and contingency lists
- Conduct bucket checks to ensure accuracy
- Verify rate codes and make appropriate adjustments on guest' invoices
- Block and unblock rooms according to the hotel's need
- Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
- Process and respond to wake-up calls according to the standard operating procedure
- Notify guests of messages and record them legibly and completely
- Maintain knowledge of room types, hotel amenities and features, hours of operation, and area attractions
- Respond promptly to questions, concerns, and special requests
- The follow-up to ensure the guest is satisfied
- Log guest requests and concerns according to the standard operating procedure
- Communicate with departments promptly
- Solve problems proficiently
- Demonstrate effective sales techniques to upsell rooms, amenities, and products
- Maintain a neat and organized work area
- Maintain the integrity of Company proprietary information and protect Company assets
- Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications
- Maintain complete knowledge and comply with company policies and procedures
- Maintain neat, clean, and professional appearance according to standards
- Follow all company safety and security policies and procedures
- Report accidents, injuries, and unsafe conditions
- Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs
- Develop and maintain a positive working relationship and support the team to achieve our goals
- Attend required training and meetings
- All other duties as assigned, planned or un-planned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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