Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Montage International is a premier hospitality company renowned for its luxury hotels and resorts that offer an unparalleled guest experience rooted in personalized service and meticulous attention to detail. With a commitment to excellence, Montage International combines innovative hospitality practices with a welcoming atmosphere that fosters passion and creativity. This dynamic company has created a culture that encourages employees to bring their unique talents and energy to the forefront, enabling them to contribute meaningfully to the organization’s vision and values. Montage International prides itself on promoting a work environment where individuals are empowered to do what they love, aligning their... Show More
Job Requirements
- High school diploma or equivalent
- minimum of two years’ experience in a hotel operations environment
- minimum of two years’ experience in customer service
- basic math skills with ability to accurately handle billing
- ability to communicate clearly in English
- ability to stand and walk for up to 6 hours
- ability to lift up to 15 lbs
- physical ability to bend, stoop, squat and stretch
- manual dexterity and repetitive motions capability
Job Qualifications
- High school diploma or equivalent
- bachelor’s degree preferred
- minimum of two years’ experience in a hotel operations environment
- minimum of two years’ experience in customer service
- possess basic math skills and have the ability to accurately handle billing
- ability to communicate clearly and speak, read, write and understand English well
- advanced skills in Word, Excel, PowerPoint, and Outlook
- daily use of nearly all programs will occur
Job Duties
- Providing excellent customer service and telephone etiquette
- hosting and welcoming guests with a friendly and sincere demeanor
- assisting with guest check-in and out process, as well as folios, invoicing and billing
- thinking outside the box to own and solve guest stay areas of opportunity
- going above and beyond to recover any service opportunities and exceed guest expectations
- communicating and partnering with all department leaders and hourly associates to ensure the guest experience is personalized and executed seamlessly
- maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings to answer, respond and communicate with guests regarding questions and requests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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