Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.00
Benefits
competitive pay
diversity and inclusion
Reasonable accommodations for disabilities
drug-free workplace
Opportunities for career advancement
Supportive team environment
comprehensive training
Job Description
Montage International is a premier luxury hotel management company that is renowned for creating exceptional guest experiences and operating a portfolio of distinctive lifestyle hotels and resorts. The company is committed to delivering personalized service and crafting memorable stays that resonate with every guest. Montage International fosters a culture of passion, creativity, and excellence, inviting professionals who share a love for hospitality to join their dynamic team. With a vision deeply rooted in doing what you love, Montage International encourages employees to bring their unique talents and magic to life while contributing to the company’s ongoing success and innovation in... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of two years’ experience in hotel operations
- Minimum of two years’ experience in customer service
- Basic math skills to handle billing
- Ability to communicate effectively in English
- Proficiency in Word, Excel, PowerPoint, and Outlook
- Physical ability to stand and walk for up to six hours
- Ability to lift up to 15 lbs
- Ability to bend, stoop, squat and stretch
- Manual dexterity and ability to perform repetitive motions
Job Qualifications
- High school diploma or equivalent, Bachelor’s Degree preferred
- Minimum of two years’ experience in a hotel operations environment
- Minimum of two years’ experience in customer service
- Possess basic math skills and have the ability to accurately handle billing
- Ability to communicate clearly and speak, read, write and understand English well
- Advanced skills in Word, Excel, PowerPoint, and Outlook
- Daily use of nearly all programs will occur
Job Duties
- Providing excellent customer service and telephone etiquette
- Hosting and welcoming guests with a friendly and sincere demeanor
- Assisting with guest check-in and check-out process, as well as folios, invoicing and billing
- Thinking outside the box to own and solve guest stay areas of opportunity
- Going above and beyond to recover any service opportunities and exceed guest expectations
- Communicating and partnering with all department leaders and hourly associates to ensure the guest experience is personalized and executed seamlessly
- Maintaining proper record keeping for guest accounts and being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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