Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Employee lunch
Flexible Schedule
Employee Discounts
Job Description
DoubleTree by Hilton Hotel Carson is a distinguished full-service hotel located in the vibrant city of Carson, California. As part of the globally recognized Hilton brand, DoubleTree is renowned for offering exceptional hospitality experiences characterized by warm welcomes, excellent guest services, and comfortable accommodations. The hotel caters to a diverse clientele ranging from business travelers to tourists, providing amenities that include meeting spaces, a fitness center, dining options, and a well-curated gift shop. This esteemed establishment prides itself on maintaining high standards of service and guest satisfaction, making it a preferred choice for visitors seeking convenience, comfort, and quality service... Show More
Job Requirements
- Must clear background screening
- Ability to stand for most of the shift
- Ability to walk, bend, stretch, twist, and lift up to 25 pounds
- Flexible to work varied schedules, including nights, weekends, and holidays as required
- Reliable and highly responsible
- Excellent communication skills
Job Qualifications
- High school diploma or GED
- At least one year of experience as a front desk agent or two years in hospitality
- Experience with Marriott Full-Service PMS systems preferred
- Strong communication and organizational skills
- Ability to remain calm under pressure
- Strong interpersonal and problem-solving abilities
- Ability to work as part of a team
Job Duties
- Check in customers using computer programs and equipment and provide guests with directions to their room
- Answer phones and transfer calls accordingly
- Inform customers of all on-site amenities and any relevant information needed to use them
- Handle and resolve guest complaints
- Respond to maintenance requests from guests and contact technicians to fix broken fixtures in guest rooms
- Stock and maintain the gift shop area clean
- Invoice and bill guests for their stay and services used
- Communicate with guests to understand their needs and provide the best service possible
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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