Front Office Agent

Irvine, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $22.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Flexible Schedule

Job Description

Leisure Sports Service Department is a well-established hospitality service provider dedicated to creating exceptional guest experiences within a dynamic hotel environment. Renowned for its commitment to outstanding customer service, the department plays a pivotal role in managing guest interactions, ensuring smooth operations, and contributing positively to the overall ambiance of the hotel. With a focus on professionalism and guest satisfaction, Leisure Sports Service Department continually aims to uphold the highest standards of hospitality, making every visitor’s stay memorable and comfortable.

As a Front Office Agent within the Leisure Sports Service Department, your role is vital in welcoming guests and e... Show More

Job Requirements

High school diploma or equivalent
previous experience in customer service or hospitality preferred
excellent verbal and written communication skills
ability to work flexible hours including weekends and holidays
proficiency with computer and reservation software
ability to stand for extended periods
basic math skills for billing and cash handling
ability to handle guest inquiries professionally
capacity to work as part of a team
physical ability to perform light lifting up to 30 lbs
keen attention to security and safety protocols

Job Qualifications

High school diploma or equivalent
prior experience in hospitality or front desk position preferred
excellent communication and interpersonal skills
strong customer service orientation
ability to multitask and work under pressure
proficiency in computer operations and reservation systems
knowledge of local area attractions and services
leadership skills and ability to work in a team environment
attention to detail and organizational skills
professional and courteous demeanor

Job Duties

Enthusiastically greet and check in hotel guests as they arrive
smile and use names often
assign rooms to guests and issue room keys
provide directions to room, either directly to guest or as escort instructions to DTS Attendant
keep records of room availability and guests' accounts
make, confirm and cancel reservations for guests
assist in posting charges such as room, food, liquor, spa services or telephone to guest accounts
be knowledgeable of all hotel and club services, policies, hours of operation, special programs, marketing specials, department manager names and titles
answer hotel guests' questions and market all RCS services to guests
provide concierge-type services when Concierge is not on duty
assist guests in using the Business Center's computers, printers, copier, and fax machine
date-stamp, sort and rack incoming mail and fax messages
compute guest bills and collect payment upon check-out
answer incoming calls, transfer calls professionally and take accurate messages
control the safe deposit box room and system
assist guests with signing in and signing out safety deposit box items
ensure compliance with RCS operational policies for Front Desk, Business Center, safe deposit boxes, and Concierge Desk
report suspicious or inappropriate behavior to Front Office Manager or Security Officer
assist with administrative duties
perform other responsibilities or projects assigned by Assistant Front Office Manager

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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