Front Office Agent

Hampton, VA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $15.00

Benefits

competitive hourly wage

Flexible part-time schedule

Opportunity for professional growth

Supportive team environment

Employee discounts on hotel services

Paid training

work-life balance initiatives

Job Description

Our establishment is a reputable hotel dedicated to providing outstanding accommodation and hospitality services to travelers and guests from around the world. We pride ourselves on creating a welcoming and comfortable environment where every guest feels valued and cared for. With a commitment to excellence in customer service, our team works collaboratively to ensure a memorable stay that meets and exceeds guests' expectations. Our hotel is conveniently located within the city, offering easy access to local attractions, dining, and entertainment options, making it an ideal choice for both business and leisure travelers.

We are currently seeking a dedicated and f... Show More

Job Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Ability to communicate clearly and professionally
Proficiency in using hotel management software
Availability to work flexible shifts including evenings, weekends, and holidays
Strong interpersonal skills and a friendly disposition
Ability to handle multiple tasks efficiently under pressure

Job Qualifications

Strong guest services skills with a focus on creating positive experiences
Familiarity with hotel management software and phone systems
Experience in resort or hotel environments is preferred
Multilingual or bilingual abilities are a plus for effective communication with diverse guests
Excellent phone etiquette to handle inquiries professionally
Background in hospitality management is beneficial for understanding industry standards
Ability to work flexible hours, including nights and weekends as needed

Job Duties

Greet guests upon arrival with a warm and friendly demeanor
Manage the check-in and check-out processes efficiently and accurately
Handle guest inquiries, requests, and complaints in a professional manner
Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively
Operate phone systems to manage incoming calls and reservations
Perform night audit duties as required, ensuring all financial transactions are accurate
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
Maintain an organized front desk area, including managing paperwork and guest records

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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