Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $86,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Relocation assistance
bonus eligibility
Retirement Plan
Employee Development Programs
Job Description
The Ritz-Carlton Dallas Las Colinas is a prestigious luxury hotel located at 4150 North MacArthur Boulevard, Irving, Texas. Renowned for its impeccable service and elegant accommodations, The Ritz-Carlton brand is synonymous with excellence in the hospitality industry. As part of Marriott International, one of the world’s leading hotel companies, The Ritz-Carlton Dallas Las Colinas offers guests an unparalleled experience characterized by refined luxury, personalized attention, and a commitment to creating memorable stays. This esteemed property operates among more than 100 award-winning locations worldwide, where The Ritz-Carlton Ladies and Gentlemen deliver exceptional service that leaves a lasting impression long after guests... Show More
Job Requirements
- high school diploma or GED
- 4 years experience in guest services or front desk
- OR 2-year degree in relevant field
- 2 years experience in guest services or front desk
- strong leadership skills
- excellent communication abilities
- problem-solving skills
- ability to manage multiple priorities
- customer service orientation
- knowledge of hotel operations and standards
- availability to work full-time
- willingness to relocate
Job Qualifications
- high school diploma or GED with 4 years experience in guest services or front desk
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related with 2 years experience
- experience in managing a front of house team
- strong interpersonal and communication skills
- capability to handle guest complaints and resolve conflicts
- knowledge of hospitality services and property features
- skills in coaching, mentoring, and employee development
- ability to work collaboratively within a team
- understanding of financial and operational objectives
- proficiency in cashiering and billing procedures
Job Duties
- Manage day-to-day Front of House operations ensuring quality and customer expectations are met
- develop goals and plans to organize and prioritize work
- handle complaints, resolve conflicts, and negotiate solutions
- supervise staffing levels to meet guest service and financial objectives
- communicate regularly with employees to create awareness of business objectives and recognize performance
- maintain knowledge of room availability and rates and suggestively sell
- review reports for accuracy and billing
- supervise all areas of the Front of House and lead by example
- provide exceptional customer service and resolve guest issues
- implement customer recognition and service programs
- support human resource activities including coaching, mentoring, and hiring
- participate in departmental meetings and communicate clear goals
- ensure compliance with policies, standards, and procedures
- work closely with Housekeeping management to ensure room readiness
- oversee cashiering procedures and accounting compliance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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