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Front of House Supervisor

Job Overview

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Employment Type

Hourly

Job Description

Legends Global is a leading live events and venue management company, recognized as the premier partner to some of the world's most iconic venues, events, and brands. Operating a vast network of 450 venues worldwide, Legends Global is involved in hosting approximately 20,000 events annually, entertaining over 165 million guests. The company offers a comprehensive range of services which include feasibility and consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content booking. Their distinctive white-label approach enables their partners to maintain a strong presence and focus on delivering exceptional experiences to their audiences. This global reach and deep... Show More

Job Requirements

  • Must be 18 years of age or older
  • High school diploma or equivalent required
  • Customer service background in hospitality, events, restaurants, or retail
  • Excellent customer service and interpersonal skills
  • Strong problem solving and analytical skills
  • Excellent verbal and written communication skills
  • Ability to adapt to changes and manage competing demands
  • Good organizational skills
  • Ability to stand or walk for long periods
  • Ability to diffuse tense situations
  • Ability to work under pressure and with limited supervision
  • Maintain professional appearance, attitude, and work ethic

Job Qualifications

  • Must be 18 years of age or older
  • High school diploma or equivalent required
  • Customer service background in hospitality, events, restaurants, or retail
  • Excellent customer service and interpersonal skills
  • Ability to perform duties with energy and enthusiasm
  • Strong problem solving and analytical skills
  • Excellent verbal and written communication skills
  • Ability to adapt to changes and manage competing demands
  • Good organizational skills
  • Ability to stand or walk for long periods
  • Ability to diffuse tense situations
  • Ability to work under pressure and with limited supervision
  • Maintain professional appearance, attitude, and work ethic

Job Duties

  • Train and supervise front of house staff on customer service expectations and safety protocols
  • Distribute front of house information (usher sheets) and facilitate nightly usher meetings
  • Oversee front of house operations during events, ensuring guests are seated efficiently and addressing patron concerns
  • Ensure front of house staff enforce safety procedures, including crowd control, emergency exits, and venue-specific rules
  • Act as a point of contact for staff and guests, addressing concerns or complaints professionally and timely
  • Assign positions for front of house staff during shifts, ensuring adequate coverage of the venue for events and adjusting as needed
  • Facilitate additional front of house activities such as VIP activations or in-house programs

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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