Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
The Dr. Phillips Center for the Performing Arts is a premier cultural and entertainment venue located in Orlando, Florida. Known for its vibrant atmosphere and diverse programming, the center stages a wide variety of performances including Broadway shows, concerts, opera, ballet, and special events. As a multi-venue establishment, the Dr. Phillips Center offers an elegant and welcoming environment designed to engage and inspire the community through the arts. The organization values exceptional guest service, operational excellence, and collaborative teamwork to ensure that every visitor enjoys a memorable experience.
Job Requirements
- Ability to work a variable schedule, including evenings, weekends, and holidays
- Bachelor’s degree preferred
- At least 3 years of leadership experience in front-of-house operations
- Knowledge of emergency procedures and guest safety
- Proficient with Microsoft Office and ticketing systems
- Strong communication skills
- Ability to remain calm under pressure
- Designed to ensure compliance with local, state, and federal laws and regulations
- Effective multitasking and problem-solving skills
- Ability to work collaboratively with multiple departments throughout the facility
Job Qualifications
- Bachelor’s degree preferred
- At least 3 years of leadership experience with increasing responsibility in performing arts, entertainment, or hospitality front-of-house operations
- Experience in a multi-venue environment preferred
- Advanced knowledge of Microsoft Office Suite
- Familiarity with computerized ticketing systems, access control software, venue calendars, and staff scheduling/time clock systems preferred
- AED/CPR certified and trained crowd manager preferred
- Effective communication skills, both verbal and written
- Able to adapt to change, work effectively under pressure, and produce accurate results in a fast-paced environment
- Must be detailed oriented and have effective multitasking skills
- Exceptional knowledge of guest service skills
Job Duties
- Ensures an exceptional guest service experience at every touchpoint throughout the Dr. Phillips Center
- Moves throughout facility/operation to visually monitor and take action to ensure product quality and guest service standards are met
- Provides guidance for improvement and implements necessary adjustments
- Works to resolve guest concerns in a professional, proactive, and timely manner
- Oversees Guest Services colleagues including Leads, Guest Service Representatives, and Volunteers on a shift basis
- Clearly communicates show requirements to staff and ensures the needs are being accommodated as requested
- Provides daily work assignments to colleagues and volunteers
- Documents colleague performance concerns in a timely manner by reporting to leadership
- Ensures the preparation and use of front of house spaces for all ticketed events and rentals
- Verifies that subscriber touchpoint plans are communicated and executed properly
- Acts as leader on duty (LOD) and manager on duty (MOD) for events and performances
- Assists in advancing and settling merchandise sales
- Helps manage ongoing department programs to train and motivate colleagues and volunteers
- Provides direction and leadership during emergency situations
- Coordinates, communicates, and collaborates with other departments regarding shift and event needs
- Completes required reports and administrative processes
- Reviews guest survey data and makes operational improvement suggestions
- Maintains a professional and friendly relationship with other departments, colleagues, and partners
- Communicates effectively in English in both written and oral forms
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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