Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $70,304.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
403(b) plan
Paid vacation
sick leave
Paid holidays
Professional development support
Job Description
Berkeley Repertory Theatre, commonly referred to as Berkeley Rep, is a renowned regional theater company based in Berkeley, California. Recognized for its innovative productions, commitment to diversity, and community engagement, Berkeley Rep has become a cultural landmark and a vital part of the Bay Area's vibrant performing arts scene. The theater produces a wide range of performances, from contemporary plays to classics, showcasing diverse voices and fostering inclusivity. As a nonprofit organization, Berkeley Rep thrives on its mission to create radical and welcoming spaces where all patrons and community members feel valued and engaged.
The Front of House Ma... Show More
The Front of House Ma... Show More
Job Requirements
- Education level not explicitly specified
- Minimum of three years relevant experience in hospitality or venue operations
- Proven team supervision and development experience
- Strong conflict resolution and crisis management skills
- Excellent interpersonal and communication skills
- Familiarity with cash handling and financial procedures
- Understanding of ADA compliance and accessibility standards
- Commitment to diversity, equity, inclusion, and anti-racism
- Proficiency in Microsoft Office, POS, scheduling software, Slack, Asana
- Flexibility to work evenings, weekends, and holidays
- Physical ability to stand for long periods, climb stairs, and lift 25 pounds
- Ability to manage emergency situations calmly
- Compliance with company policies and procedures
- Willingness to participate in company events
- Valid certifications preferred but not mandatory
- Ability to work on-site
- Excellent attendance and punctuality
Job Qualifications
- Minimum of three years of relevant experience in hospitality, customer service management, or venue operations
- Proven experience supervising and developing teams in fast-paced customer-facing environments
- Strong conflict resolution and de-escalation skills
- Excellent communication and interpersonal skills with high emotional intelligence and cultural competency
- Experience with cash handling, revenue reconciliation, and basic financial reporting
- Knowledge of ADA requirements and accessibility best practices
- Demonstrated commitment to anti-racism, diversity, equity, inclusion, and access
- Proficiency with Microsoft Office Suite, POS systems (preferably Cake and Tessitura), scheduling software, Slack, and Asana
- Ability to work flexible schedules including evenings, weekends, and holidays
- Physical ability to stand for extended periods, climb stairs repeatedly, and lift up to 25 pounds
- Preferred experience in performing arts venues, theaters, or cultural organizations
- Background in volunteer program management
- Knowledge of food and beverage service operations and California alcohol service laws (TIPS or equivalent certification)
- Certification in CPR, First Aid, and AED operation
- Experience with crowd management and emergency response procedures
Job Duties
- Ensure a warm, inclusive, and welcoming environment for all audience and community members
- Collaborate with leadership to create and implement customer service policies and procedures
- Lead and empower staff to resolve customer inquiries and concerns efficiently
- Manage front of house operations during performances, special events, and business hours
- Coordinate with Box Office on ticketing, re-seating, and will-call matters
- Oversee lobby flow and seating procedures in collaboration with Stage Management and Production
- Hire, train, schedule, and supervise front of house staff and volunteer ushers
- Develop and maintain a volunteer usher program including recruitment, training, and retention
- Manage daily concessions and hospitality operations to meet revenue and profitability goals
- Ensure cash handling, POS operations, and daily revenue reconciliation
- Monitor inventory and maintain health and safety compliance in concessions areas
- Lead emergency response procedures and maintain safety protocols
- Reconcile daily front of house and concessions revenue and submit reports
- Communicate performance updates and operational issues to leadership
- Collaborate with multiple departments to ensure seamless patron experience
- Represent Berkeley Rep at events and maintain open communication channels
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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