Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Night Shifts
Benefits
Sick leave accrual
Direct Deposit
Job Description
Atlas Performing Arts Center is a vibrant community arts organization located in the heart of the H Street Corridor in Washington, D.C. Originally established in 1938 as a movie theater, the building was transformed and reimagined in 2006 into a dynamic and inclusive performing arts center. Spanning 59,000 square feet, The Atlas offers four performance theaters, dance studios, office spaces, back-of-house facilities, and an expansive lobby complete with a bar. This unique venue serves as a cultural hub for the local community and artists, providing a welcoming space for music, theatre, and dance performances that entertain and engage audiences while... Show More
Job Requirements
- At least a high school diploma or equivalent
- minimum two years of customer service experience preferred
- availability to work 8-12 hours weekly including weekends
- strong interpersonal and communication skills
- ability to manage multiple tasks in a fast-paced environment
- basic computer proficiency
- capability to obtain Fire/Life/Safety certifications
- ability to lift and carry 25 pounds
- ability to climb stairs
- willingness to work evenings and weekends
- ability to provide monthly availability
- commitment to diversity and inclusion principles
Job Qualifications
- Excellent customer service skills
- at least two years in a customer service role strongly preferred
- outgoing and welcoming personality
- ability to work in a fast paced, dynamic environment
- capable of multitasking
- excellent communication skills
- proficiency in Microsoft Office
- ability to quickly learn new software (Patron Manager/Salesforce)
- strong organizational skills
- ability to work independently and in a team environment
- ability to obtain CPR certification
- nighttime and weekend availability
- flexible schedule aligned with performance schedule and departmental needs
Job Duties
- Greet and guide patrons throughout the facility at all access points
- complete all pre- and post-show tasks in a timely and efficient manner, ensuring the facility is properly prepared and clean
- train in building security and obtain necessary certifications in Fire/Life/Safety protocols
- coordinate with the Stage Manager/Tech Representative, and Box Office before a performance through radio communication and in-person conversations
- provide support for accessibility requests, including use of courtesy wheelchair and assisted listening devices
- supervise volunteer ushers and manage lobby traffic flow and ticket scanning at venue entrances
- seat all patrons appropriately in the house and troubleshoot any double-seating or ticketing issues with discretion and haste
- compile data and information in conjunction with Production staff for End of Day reporting
- assist patrons, artists and clients at the Atlas Box Office who are purchasing or reserving tickets in person, over the phone, or via email using Patron Manager software
- provide reception desk coverage as needed
- support special projects as assigned by Patron Services department to help with data integrity
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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