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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
401(k)
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holidays
Employee Discounts
Professional growth opportunities
Job Description
Northern Hospitality Group is a premier hospitality company based in Alaska, dedicated to sharing the rich culture and natural beauty of Alaska with the world. The company prides itself on its commitment to innovation, creativity, and community transformation through delivering locally crafted goods and legendary hospitality experiences. Northern Hospitality Group operates multiple high-quality venues where guests can expect exceptional service and a connection to the unique Alaskan lifestyle. Their focus goes beyond food and drink; it extends into fostering community growth, sustainable practices, and elevating the guest experience with an authentic and welcoming atmosphere. The company culture is deeply rooted... Show More
Job Requirements
- Bachelor’s degree preferred
- Minimum 2 years in a leadership or management role in a high-volume casual or upscale restaurant
- Strong understanding of POS systems, labor management, and service standards
- Excellent communication, organizational, and leadership skills
- Ability to perform effectively in a fast-paced, high-pressure environment
- Must have or obtain current TAPS and Alaska Food Handler or ServSafe certifications
- Must be legally authorized to work in the United States
Job Qualifications
- Bachelor’s degree preferred
- Minimum 2 years in a leadership or management role in a high-volume casual or upscale restaurant
- Strong understanding of POS systems, labor management, and service standards
- Excellent communication, organizational, and leadership skills
- Ability to perform effectively in a fast-paced, high-pressure environment
- Ability to obtain current TAPS and Alaska Food Handler or ServSafe certifications
- Legally authorized to work in the United States
Job Duties
- Oversee opening, mid, and closing shifts with full accountability for FOH operations
- Manage daily service flow, staffing levels, cleanliness, and organization
- Exercise discretion and independent judgment in zone management and service pacing
- Identify and resolve operational challenges quickly while maintaining guest satisfaction
- Uphold the Gold Standard of hospitality by modeling exceptional service
- Manage guest relations, feedback, and recovery with professionalism and empathy
- Support servers, bartenders, and hosts in exceeding guest expectations at every step
- Hire, train, coach, and discipline FOH team members
- Create and maintain a culture of accountability, teamwork, and positivity
- Develop and implement ongoing training and professional development programs
- Participate in performance reviews and team recognition initiatives
- Manage inventories, deliveries, and vendor relationships
- review and record invoices
- Ensure compliance with all safety, sanitation, and alcohol service regulations
- Partner with BOH leadership to ensure consistency between kitchen and floor operations
- Implement company initiatives to improve quality, efficiency, and profitability
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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