Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
discounts
Job Description
Mountain America Credit Union is a prominent financial services organization known for its commitment to delivering exceptional member experiences and fostering a positive work environment. With a strong presence in the community, Mountain America Credit Union blends the values of integrity, innovation, and customer-centric service. The credit union offers a comprehensive range of financial products and services designed to meet the needs of diverse member profiles. The organization encourages a supportive team culture where every employee is valued and empowered to contribute meaningfully to business goals and community outreach efforts.
The Front of House Lead position is a vita... Show More
The Front of House Lead position is a vita... Show More
Job Requirements
- 1+ years of functional supervisory experience
- 2 years food and beverage experience
- current Food Handlers Permit
- preferred current ServSafe Manager Certification or must complete within 3 months of hire
- AOS in hotel restaurant management or 5 years experience in similar food service operations
- ability to lift 50 pounds regularly
- ability to bend, stoop, squat, stretch, stand, sit, walk for extended periods
- strong communication skills in English
- ability to use Microsoft Office Suite and POS systems
- willingness to work Monday-Friday 6:30am-2:30pm and occasional after-hours
- ability to deescalate difficult situations
- ability to maintain health and safety compliance
- ability to perform duties with or without reasonable accommodation
Job Qualifications
- AOS in hotel restaurant management or 5 years experience in restaurants, hotels, and/or related food service operations of similar caliber
- 1+ years of functional supervisory experience
- 2 years food and beverage experience
- heavily preferred 1 year sports arena club level experience or on-site catering experience
- preferred knowledge of cash handling procedures and reconciliation of cash banks
- observable good business etiquette
- observable zest for food, beverage, and guest service
- current Food Handlers Permit
- preferred current ServSafe Manager Certification or must complete within 3 months of hire
- moderate Microsoft Office Suite proficiency including Outlook
- ability to navigate POS systems and other required operating machines
- observable good communication skills in English both written and verbal
- ability to communicate on various levels including senior leadership, managers, customers, and associates
- fluent in kitchen language and common cooking and service terms
- demonstrated ability to follow instructions
- strong leadership potential
- excellent customer service skills
- proactive problem solving and process improvement skills
- proven ability to direct team members positively
- professional with personal discretion and independent judgement
- interpersonal skills for collaborating with internal teams
- self-starter with strong organization and time management
- adaptive to change
- willingness to learn and update knowledge
- initiative to provide process improvement suggestions
Job Duties
- Ensures high caliber guest service during each interaction with each guest, vendor, team member, and visitor
- provides excellent customer service, greets guests while in the dining room, takes ownership over guest needs, and represents the MACU brand professionally
- responsible for food prep including peeling, cutting, stocking, and storing fruits and vegetables
- supports guest check out, station sign maintenance, beverage ordering and inventory including coffee, cleaning, stocking all FOH items, some dish washing occasionally, and regular customer service
- greets guests, answers questions, and resolves issues throughout the service and dining room while tending to responsibilities
- responsible for all front of house breakfast set up including preparing breakfast fruit and yogurt bar, pastry display and signage, coffee station brewing and machine cleaning, and service items
- sets up required food stations as outlined by Manager
- communicates with the Chef and sous chefs to properly label and set up guest facing food stations
- able to deescalate difficult situations with guests, vendors, employees, and team members while remaining positive and professional
- maintains knowledge of and compliance with Health Department regulations and excellent personal and kitchen hygiene
- participates in meetings, staff development, and professional programs
- performs additional duties as assigned based on business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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