Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $21.45
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and Development
flexible scheduling
Retirement Plan
Job Description
Gott's Roadside is a well-known restaurant chain recognized for its commitment to delivering high-quality food and exceptional customer experiences. As a staple in the fast-casual dining industry, Gott's Roadside prides itself on its vibrant atmosphere, locally sourced ingredients, and a diverse menu that includes classic American fare with a modern twist. The company focuses on fostering a welcoming environment for both guests and employees, emphasizing teamwork, integrity, and excellence in service. Employees are valued as an integral part of the restaurant's success, with opportunities for growth and development within a supportive and dynamic workplace.
The role of a F... Show More
The role of a F... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service or restaurant experience preferred
- ability to work flexible hours including evenings, weekends, and holidays
- strong communication skills
- basic math skills for handling cash transactions
- physical ability to stand for extended periods
- ability to operate POS systems
- adherence to company dress code and uniform policy
- compliant with health and safety regulations
- ability to maintain professionalism under pressure
- willingness to cooperate as part of a team
Job Qualifications
- High school diploma or equivalent preferred
- previous experience in customer service or restaurant environment beneficial
- familiarity with POS systems advantageous
- effective communication and interpersonal skills
- ability to handle cash and operate payment processing systems
- knowledge of food safety and sanitation standards
- ability to work in a fast-paced environment
- strong organizational skills
- ability to multitask and prioritize tasks effectively
- teamwork-oriented mindset
- willingness to learn and take on additional responsibilities
- basic knowledge of alcoholic beverage service and legal requirements preferred
Job Duties
- Welcome guests in a warm and friendly manner both in the restaurant and on the phone
- provide information to guests about the menu's food and beverage offerings
- incorporate selling techniques for food and beverage specials as well as other targeted promotions
- take accurate orders using the Point of Sale (POS) system and process credit card, gift card and cash payments
- handle and reconcile cash by managing receipts and cash transactions
- keep the station clean, organized and stock items necessary to execute the job
- respond to guest inquiries and requests in a timely, friendly, and efficient manner
- build relationships with the guests as they dine at the restaurant
- communicate with staff and managers about guest needs
- understand and follow Gott's allergen policies and procedures
- be confident in taking the lead in any guest issues that may arise during your shift and communicate these to your manager immediately
- maintain a composed, professional, and calm demeanor
- follow established tip handling procedures
- deliver beverage and food orders to the guests with enthusiasm
- follow the restaurant Standard Operating Procedures
- in a professional manner, greet and complete pick up for phone and online customer orders
- confirm the accuracy of the order prior to handing over to the delivery driver
- provide responsible and knowledgeable alcohol service where appropriate, check IDs for alcohol purchases and complete the necessary service training to know the rules of alcohol service
- follow Gott's recipes to make exceptional house beverages including shakes, lemonades, and tea
- keep all areas clean and tidy following health and safety standards
- dish management
- assist with ensuring the cleanliness of sidewalks, trash areas, parking lots and restrooms
- perform opening and closing cashier, bar, and service areas
- ensure that the areas are left clean and presentable at the end of each shift
- assist fellow team members with additional job duties as business dictates and is required
- help fellow team members wherever necessary to maintain positive working relationships
- assist with side work including cleaning, stocking, sauce, and food item portioning
- maintain cleanliness of work areas throughout the day by clearing, collecting, and returning food and beverage items to proper areas
- inspect cleanliness and presentation of all glassware
- clear tables
- properly sanitize all high-touch areas of the restaurant and inform management of all safety and/or sanitation hazards
- always show up to work on time, on the correct day, and dress appropriately for shift - following company uniform standards
- be prepared to work hard with a smile
- know what is going on and what your duties entail while on shift
- always have high expectations for service levels
- maintain a can-do attitude, positive communication and be a team player
- perform other duties to ensure the successful operation of the restaurant as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: