Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.87 - $23.21
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
flexible scheduling
Employee Meals
Retirement Plan
Job Description
Gott's Roadside is a well-established restaurant known for delivering high-quality, classic American roadside cuisine with a focus on exceptional customer service and community engagement. Renowned for its use of fresh, locally sourced ingredients and its vibrant, welcoming atmosphere, Gott's Roadside has built a strong reputation in the foodservice industry. The company prides itself on a friendly employee culture that encourages teamwork, professionalism, and a passion for delivering memorable dining experiences to every guest. As a leading dining destination, Gott's Roadside combines convenience with quality, catering to a diverse clientele who appreciate both dine-in and take-out options. They emphasize rigorous health... Show More
Job Requirements
- Ability to perform essential job functions
- ability to work flexible hours including evenings, weekends, and holidays
- basic knowledge of food and beverage products
- excellent customer service skills
- ability to stand for extended periods
- capacity to work in a team environment
- food handler's permit or willingness to obtain
- ability to communicate clearly
- reliable and punctual
- suitable physical stamina to meet job demands
Job Qualifications
- High school diploma or equivalent preferred
- previous experience in a customer service or hospitality role is an asset
- strong communication and interpersonal skills
- ability to handle cash transactions accurately
- familiarity with Point of Sale (POS) systems
- ability to work effectively in a fast-paced environment
- knowledge of food safety and sanitation standards
- team-oriented mindset
- willingness to learn and adapt
- basic math skills
- responsible alcohol service training completion is preferred
- ability to maintain professionalism under pressure
Job Duties
- Welcome guests in a warm and friendly manner both in the restaurant and on the phone
- provide information to guests about the menu's food and beverage offerings
- incorporate selling techniques for food and beverage specials as well as other targeted promotions
- take accurate orders using the Point of Sale (POS) system and process credit card, gift card and cash payments
- handle and reconcile cash by managing receipts and cash transactions
- keep the station clean, organized and stock items necessary to execute the job
- respond to guest inquiries and requests in a timely, friendly, and efficient manner
- build relationships with the guests as they dine at the restaurant
- communicate with staff and managers about guest needs
- understand and follow Gott's allergen policies and procedures
- be confident in taking the lead in any guest issues that may arise during your shift and communicate these to your manager immediately
- maintain a composed, professional, and calm demeanor
- follow established tip handling procedures
- deliver beverage and food orders to the guests with enthusiasm
- follow the restaurant Standard Operating Procedures
- in a professional manner, greet and complete pick up for phone and online customer orders
- confirm the accuracy of the order prior to handing over to the delivery driver
- provide responsible and knowledgeable alcohol service where appropriate, check IDs for alcohol purchases and complete the necessary service training to know the rules of alcohol service
- follow Gott's recipes to make exceptional house beverages including, shakes, lemonades, and tea
- keep all areas clean and tidy according to Health and Safety Standards and always look presentable to the guest
- dish management
- assist with ensuring the cleanliness of sidewalks, trash areas, parking lots and restrooms
- perform opening and closing cashier, bar, and service areas
- ensure that the areas are left clean and presentable at the end of each shift
- assist fellow team members with additional job duties as business dictates and is required
- help fellow team members wherever necessary to maintain positive working relationships
- assist with side work including, but not limited to, cleaning, stocking, sauce, and food item portioning
- maintain cleanliness of work areas throughout the day by clearing, collecting, and returning food and beverage items to proper areas
- inspect cleanliness and presentation of all glassware
- clear tables
- properly sanitize all high-touch areas of the restaurant and inform management of all safety and/or sanitation hazards
- always show up to work on time, on the correct day, and dress appropriately for shift following company Uniform Standards
- be prepared to work hard with a smile
- know what is going on and what your duties entail while on shift
- always have high expectations for service levels
- a can-do attitude, positive communication and be a team player
- other duties to ensure the successful operation of the restaurant, as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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