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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Training and Development
Employee assistance program
Job Description
Gott's Roadside is a well-established restaurant renowned for its quality food and exceptional customer service. With a friendly and inviting atmosphere, Gott's Roadside has built a strong reputation as a favorite dining destination. The restaurant prides itself on using fresh ingredients and offering a variety of classic American dishes and beverage options. This thriving establishment values its team members and promotes a positive workplace culture where employees are encouraged to grow and develop their skills. Working at Gott's Roadside means being part of a team that is passionate about delivering memorable dining experiences to every guest.
The role... Show More
The role... Show More
Job Requirements
- High school diploma or GED
- Minimum 6 months customer service experience
- Restaurant service background and experience
- Valid California Food Handlers Certification
- Must wear close-toed, non-slip shoes
- Ability to work in a high-paced environment
- Ability to multitask
- Ability to focus for an entire shift
- Able to lift and carry up to 25 lbs
- Must be able to work weekends and holidays
- Friendly, welcoming personality
- Clear, effective verbal communication skills
- Attention to detail
Job Qualifications
- High school diploma or GED
- Minimum 6 months customer service experience
- Restaurant service background and experience
- Valid California Food Handlers Certification
- Ability to communicate effectively in English
- Friendly and welcoming personality
- Ability to multitask and work in a fast-paced environment
- Clear verbal communication skills
- Attention to detail
- Ability to focus for an entire shift
- Ability to work weekends and holidays
Job Duties
- Welcome guests in a warm and friendly manner both in the restaurant and on the phone
- Provide information to guests about the menu's food and beverage offerings
- Incorporate selling techniques for food and beverage specials as well as other targeted promotions
- Take accurate orders using the Point of Sale (POS) system and process credit card, gift card and cash payments
- Handle and reconcile cash by managing receipts and cash transactions
- Keep the station clean, organized and stock items necessary to execute the job
- Respond to guest inquiries and requests in a timely, friendly, and efficient manner
- Build relationships with the guests as they dine at the restaurant
- Communicate with staff and managers about guest needs
- understand and follow allergen policies and procedures
- Be confident in taking the lead in any guest issues that may arise during your shift and communicate these to your manager immediately
- Maintain a composed, professional, and calm demeanor
- Follow established tip handling procedures
- Deliver beverage and food orders to the guests with enthusiasm
- Follow the restaurant Standard Operating Procedures
- Greet and complete pick up for phone and online customer orders
- Confirm the accuracy of orders prior to handing over to delivery drivers
- Provide responsible and knowledgeable alcohol service where appropriate, check IDs for alcohol purchases and complete necessary service training
- Follow recipes to make exceptional house beverages including shakes, lemonades, and tea
- Keep all areas clean and tidy according to health and safety standards
- Assist with dish management and cleaning of sidewalks, trash areas, parking lots and restrooms
- Perform opening and closing of cashier, bar and service areas
- Assist fellow team members and perform side work including cleaning, stocking, sauce and food item portioning
- Maintain cleanliness of work areas throughout the day
- Inspect cleanliness and presentation of all glassware
- Clear tables
- Sanitize all high-touch areas of the restaurant
- Report any safety or sanitation hazards immediately to management
- Always show up to work on time, dressed appropriately according to uniform standards
- Demonstrate a can-do attitude, positive communication, and teamwork
- Other duties as assigned to ensure successful restaurant operation
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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