Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $21.45
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
401(k) Plan
flexible scheduling
Training opportunities
team environment
Job Description
Gott's Roadside is a well-established, renowned restaurant known for delivering high-quality food and exceptional customer experiences in a vibrant and welcoming environment. As a celebrated dining destination, Gott's Roadside prides itself on using fresh ingredients and serving delicious food with excellent hospitality, ensuring every guest feels valued and well-cared for from the moment they arrive. The restaurant captures the spirit of American roadside dining with a modern twist, creating a setting that is both casual and high-energy. With a strong commitment to health and safety standards as well as an inclusive workplace culture, Gott's Roadside fosters a positive and supportive... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to operate POS systems
- Strong communication skills
- Ability to handle cash responsibly
- Knowledge of food safety standards
- Ability to maintain composure during busy times
- Willingness to complete alcohol service training
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Familiarity with Point of Sale (POS) systems is a plus
- Strong communication and interpersonal skills
- Ability to work in a fast-paced restaurant environment
- Demonstrated ability to handle cash transactions accurately
- Knowledge of food safety and sanitation standards
- Ability to maintain composure under pressure
- Team player with a positive attitude
- Willingness to learn and undergo alcohol service training
Job Duties
- Welcome guests in a warm and friendly manner both in the restaurant and on the phone
- Provide information to guests about the menu's food and beverage offerings
- Incorporate selling techniques for food and beverage specials as well as other targeted promotions
- Take accurate orders using the Point of Sale (POS) system and process credit card, gift card and cash payments
- Handle and reconcile cash by managing receipts and cash transactions
- Keep the station clean, organized and stock items necessary to execute the job
- Respond to guest inquiries and requests in a timely, friendly, and efficient manner
- Build relationships with the guests as they dine at the restaurant
- Communicate with staff and managers about guest needs
- understand and follow Gott's allergen policies and procedures
- Be confident in taking the lead in any guest issues that may arise during your shift and communicate these to your manager immediately
- Maintain a composed, professional, and calm demeanor
- Follow established tip handling procedures
- Deliver beverage and food orders to the guests with enthusiasm
- Follow the restaurant Standard Operating Procedures
- Greet and complete pick up for phone and online customer orders, confirming accuracy prior to handing over to delivery driver
- Provide responsible and knowledgeable alcohol service including checking IDs and completing necessary service training
- Prepare exceptional house beverages including shakes, lemonades, and tea following Gott's recipes
- Keep all areas clean and tidy according to health and safety standards
- Manage dish operations
- Assist with cleanliness of sidewalks, trash areas, parking lots and restrooms
- Perform opening and closing duties of cashier, bar, and service areas
- Ensure areas are left clean and presentable at shift end
- Assist team members with additional duties as needed
- Maintain positive working relationships
- Assist with side work such as cleaning, stocking, sauce, and food item portioning
- Maintain cleanliness of work areas throughout the day by clearing, collecting, and returning food and beverage items
- Inspect cleanliness and presentation of glassware
- Clear tables
- Properly sanitize high-touch areas and report safety or sanitation hazards
- Show up to work on time, on the correct day, and dress appropriately following company uniform standards
- Work hard with a smile
- Know duties while on shift
- Maintain high service expectations, positive communication and teamwork
- Perform other duties as assigned to ensure restaurant operation success
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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