Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.80
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k)
Paid training
flexible schedule
Job Description
Gott's Roadside is a renowned and beloved restaurant establishment known for delivering exceptional quality food, an inviting atmosphere, and excellent customer service. As a popular destination for both locals and tourists, Gott's Roadside has built a reputation on its commitment to creating memorable dining experiences through delicious menu options, timely service, and a friendly environment. The restaurant prides itself on combining classic American roadside favorites with modern culinary touches, offering something for everyone in a welcoming setting. With a focus on fresh ingredients, sustainable practices, and a dedicated team, Gott's fosters an environment where employees and guests alike feel valued... Show More
Job Requirements
- Must be at least 18 years old
- high school diploma or equivalent required
- ability to stand for extended periods
- strong verbal communication skills
- ability to handle cash and operate POS systems accurately
- willingness to work flexible hours including evenings, weekends and holidays
- ability to follow health and safety regulations
- ability to perform physical tasks such as cleaning and stocking
- reliable and punctual
- ability to provide exceptional customer service consistently
Job Qualifications
- High school diploma or equivalent
- previous experience in customer service or hospitality preferred
- strong communication and interpersonal skills
- ability to operate Point of Sale (POS) systems
- knowledge of cash handling procedures
- ability to work in a fast-paced environment
- basic knowledge of food safety and sanitation standards
- ability to maintain a professional and calm demeanor under pressure
- teamwork and collaboration skills
- willingness to learn about responsible alcohol service and complete necessary training
Job Duties
- Welcome guests in a warm and friendly manner both in the restaurant and on the phone
- provide information to guests about the menu's food and beverage offerings
- incorporate selling techniques for food and beverage specials as well as other targeted promotions
- take accurate orders using the Point of Sale (POS) system and process credit card, gift card and cash payments
- handle and reconcile cash by managing receipts and cash transactions
- keep the station clean, organized and stock items necessary to execute the job
- respond to guest inquiries and requests in a timely, friendly, and efficient manner
- build relationships with the guests as they dine at the restaurant
- communicate with staff and managers about guest needs
- understand and follow allergen policies and procedures
- take the lead in any guest issues that may arise and communicate these to management promptly
- maintain a composed, professional, and calm demeanor
- follow established tip handling procedures
- deliver beverage and food orders to the guests with enthusiasm
- follow the restaurant Standard Operating Procedures
- greet and complete pick up for phone and online customer orders in a professional manner
- confirm the accuracy of orders prior to handing over to delivery drivers
- provide responsible and knowledgeable alcohol service where appropriate
- check IDs for alcohol purchases and complete necessary service training
- prepare house beverages following recipes including shakes, lemonades, and tea
- keep all areas clean and tidy according to health and safety standards
- manage dishwashing duties
- assist with ensuring cleanliness of sidewalks, trash areas, parking lots and restrooms
- perform opening and closing cashier, bar, and service area duties
- ensure areas are left clean and presentable at the end of each shift
- assist fellow team members with additional job duties as required
- help maintain positive working relationships among staff
- assist with side work including cleaning, stocking, sauce and food item portioning
- maintain cleanliness of work areas throughout the day by clearing, collecting, and returning food and beverage items
- inspect cleanliness and presentation of all glassware
- clear tables
- properly sanitize all high-touch areas of the restaurant and inform management of safety or sanitation hazards
- always show up to work on time, on the correct day, and dress appropriately according to uniform standards
- be prepared to work hard with a smile
- know your duties and what is going on during your shift
- maintain high expectations for service levels with a can-do attitude, positive communication and team player mindset
- perform other duties as assigned to ensure successful restaurant operations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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