Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
partner ownership program
Job Description
H-E-B is a leading grocery retailer known for its commitment to quality products, exceptional customer service, and community involvement. Founded in 1905, H-E-B has grown into one of the most respected and innovative supermarket chains in the United States, serving millions of customers primarily in Texas and northern Mexico. The company is recognized for fostering a partner-owned culture where employees are valued as partners, contributing to the ongoing success and growth of the brand. H-E-B prides itself on delivering an omnichannel shopping experience, combining traditional grocery with digital innovation, and consistently exceeding customer expectations through dedicated service and product excellence.<... Show More
Job Requirements
- H-E-B School of Retail Management training
- 1+ years of experience in retail management
- Leadership experience with multiple direct reports
- SRS certification
- Food safety certification
- Completion of required Department training
- Completion of forklift/power jack training
- Proficiency in MS Office software including Word and Excel
- Advanced customer service skills
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to function in a fast-paced retail environment
- Ability to lift and carry 40-60 lbs regularly
- Ability to stand, walk, bend, reach, kneel, squat, and reach overhead and side to side throughout shift
- Ability to safely maneuver high and precarious places
- Ability to work extended hours and varying schedules including weekends and nights
Job Qualifications
- Retail management experience
- Leadership experience in a complex environment with multiple direct reports
- Advanced customer service and interpersonal skills
- SRS certification
- Food safety certification
- Completion of required Department training and forklift/power jack training
- Proficiency in MS Office software including Word and Excel
- Strong analytical skills
- Strong problem-solving skills
- Organization and planning skills
- Ability to handle stressful situations
- Ability to manage multiple priorities and shift focus between projects/tasks
- Attention to detail
- Ability to delegate, organize, and plan effectively
- Ability to maintain an efficient operation, troubleshoot, and report equipment malfunctions
- Ability to supervise, train, motivate, and cross-train staff
Job Duties
- Spend majority of time using independent judgment making employment-related and business decisions including hiring, promoting, disciplining, suspending, discharging, rewarding or resolving Partner-related matters
- Manage large staff including interviewing, hiring, training and development, delivering performance appraisals, providing feedback, scheduling, counseling and terminating
- Assist overall Central Checkout Department operations and serve in a manager capacity during Store Director or Assistant Store Director absence
- Provide work direction, training, and feedback to Department Partners and ensure all Department standards are met
- Manage individual Partner productivity
- Convey appropriate sense of urgency in dealing with Partner and Customer issues
- Coach, train, and develop Partners
- Manage Partner morale and retention
- Write and administer effective documentation
- Manage Central Checkout activity and administer Department standards and guidelines fairly and consistently
- Research and analyze potential or existing process breakdowns and work with necessary Partners to identify and solve problems
- Train School of Retail Management and School of Retail Leadership trainees
- Build relationships with Customers and build customer service through Partners
- Perform duties of Hourly Manager
- Periodically perform duties of all Service Partners
- Achieve sales goals, prepare projections and forecasts, review financial tracking information, address performance opportunities and budget discrepancies, communicate sales goals to Partners
- Promote Corporate and Store events through planning, merchandising, and traffic management
- Ensure compliance with government and company regulations and standards for product freshness, safety, refrigeration, and sanitation
- Maintain safety and sanitation of equipment and Department
- Maintain sanitation standards throughout work area
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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